911 Telecommunicator

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GENERAL: The Dispatcher, under the administrative direction of the Deputy Director, Training and QA, will be responsible to fulfill all of the responsibilities of the 911 Telecommunicator/Dispatcher as outlined by the county and all applicable certifying agencies.

Minimum Requirements:

Education equivalent to the completion of twelfth grade

Work Hours Required/Availability

This position requires a minimum of 40 hours per week. Additionally, this position requires that the individual be available for call-in 24 hours a day, 365 days a year.

Required Knowledge and Skills:

The ability to work in stressful conditions.

The ability to follow written procedures accurately.

The ability to work well with staff as well as with the general public and emergency services.

Must be able to prioritize work effectively.

Knowledge of 911 Call Taking and Dispatching as related to the three (3) primary emergency services (fire, EMS, and police.)

Ability to communicate and express communication effectively, both orally and in writing.

Principal Duties and Responsibilities

Perform all of the duties as a telecommunicator including call taking and dispatching.

Obtain and maintain all required certifications as listed below.

Understand and follow all Susquehanna County 911 Communication Center Standard Operating Procedures (SOPs.)

Employees will be required to do other duties as assigned.

Certifications:

The Employee will be required to maintain certification of a Level 1 Telecommunicator:

Pennsylvania Call Taker/Dispatcher

APCO PST1 Level One

Susquehanna County Call Taker/Dispatcher

NCIC CLEAN / JNET Certification

Emergency Medical Dispatch including CPR

Hazmat R&I, ICS 100, and NIMS 700

Additional Certifications as required

Special Requirements:

The incumbent must have passed the Susquehanna County Background Check with no record of criminal convictions.

The incumbent must meet and comply with Susquehanna County’s Employment Policies.

The incumbent must have successfully completed the Susquehanna County Telecommunicator Training Program.

Part of the position functions involve the handling of confidential data, the disclosure of which is protected by law.

Physical Requirements:

The incumbent must be able to perform the duties and responsibilities of the position in a normal office environment which may involve long periods of sitting.

Pay: $18.15 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 457(b)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person