Accommodation Assistant - The Ross Hotel

Main Purpose of Job

The core purpose is to ensure guests receive friendly and efficient service in their assigned rooms and to maintain the highest standards of cleanliness in guest rooms, public areas, and bathrooms, in line with hotel procedures. This includes communicating with guests in English, using their name, and upholding company grooming standards.

Key Attributes

The role requires a dedicated and detail-oriented individual with the following attributes:

• Trustworthiness & Integrity: Maintain confidentiality and follow company policies.
• Communication Skills: Effectively communicate with guests, team members, and management.
• Teamwork & Professionalism: Work collaboratively with colleagues while maintaining a professional attitude.
• Attention to Detail: Ensure the highest standards of cleanliness and guest satisfaction.
• Flexibility: Adapt to changing tasks and priorities as required.

About The Role

Main Duties

• Daily cleaning of allocated bedrooms, public areas, and bathrooms.
• Maintain cleanliness standards set by the hotel.
• Handle and use cleaning equipment and chemicals according to health and safety guidelines.
• Ensure a high standard of personal hygiene and grooming.
• Wear full uniform and adhere to grooming standards.
• Communicate hotel services to guests upon request.
• Maintain a friendly and welcoming demeanor, smiling and acknowledging guests.
• Communicate in English while on duty, using the guest's name whenever possible.
• Properly log and turn in any lost and found property.
• Address guest complaints and questions appropriately, escalating issues when necessary.
• Follow hotel policies and procedures regarding access to rooms and security.
• Comply with all health and safety regulations and report any accidents.
• Follow hotel rules and procedures consistently.

Other Duties

• Participate in fire and accident drills.
• Clean the smoking area, canteen, and staff changing rooms as needed.
• Stock and tidy accommodation stores.
• Clean and vacuum service stairs and lifts.
• Attend departmental meetings and training sessions (e.g., fire safety, customer care, manual handling).
• Be familiar with and adhere to the Safety Statement for The Ross Hotel.
• Perform any other reasonable duties as directed by management.

Working Hours Shifts vary, including weekends and holidays, as per the hotel's operating schedule.

Required Criteria

Skills Needed

About The Company

The Ross is steeped in history and an integral part of Killarney. The hotel has been part of the Treacy family since 1938, when Marie Treacy purchased the hotel from her Aunt Julia O’ Donoghue (née Scott) for whom she worked for a number of years at this landmark Killarney hotel.

Marie ran the hotel tirelessly and successfully for over four decades until her son Padraig joined the family business in the late 1970’s.

Padraig and his wife Janet took over the management of The Ross in 1983, and the hotel was fully refurbished into its chic, quirky boutique style status in 2006. In 2009 Padraig and Janet’s daughter Ciara joined the family business and proudly runs the ship today.

Subsequently Padraig and Janet Treacy built a sister property, now known as The Killarney Park just across the road at East Avenue, which opened its doors in 1992.

Company Culture

The Ross is energetic, collaborative and supportive. We value individuality and encourage our team to bring their authentic selves to work. We believe that confidence, creativity and kindness are just as important as skill and experience.

Teamwork is at the core of what we do. We support one another during busy services, celebrate successes together, and foster an environment built on mutual respect. Our modern, stylish surroundings are matched by a forward-thinking approach to hospitality — one where fresh ideas are welcomed and initiative is recognised.

Team Wellbeing & Development

We know that outstanding guest experiences start with a happy team. That’s why we prioritise:

• A positive and respectful working environment

• Strong leadership and open communication

• Opportunities for learning, development and progression

• Recognition of hard work and achievement

• Encouraging a healthy work-life balance

We are committed to helping our team grow — whether that means developing new skills, stepping into leadership roles, or building a long-term career in hospitality.

Company Benefits

Perks of Being Part of Our Team:

Learning & development programmes to grow your skills and career

Team parking

Complimentary meals while on duty

50% off spa treatments and 20% off spa products

Special off-peak accommodation rates for friends and family

50% off meals in the restaurant or bar

10% off orders in Luna Coffee & Wine

Team Charity Day participation

Bike to Work scheme

Monthly team social events and a full yearly social calendar

Monthly reward and recognition scheme

€500 Team Referral Scheme

At The Ross, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed