Account Executive (Communications)

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow-through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

Job Summary:

The Account Executive's ("AE") role is to identify prospects, develop business relationships based on the JMARK core values with those prospects, determine and develop technology or business solutions and acquire new JMARK clients. This includes the responsibility of communication with the prospects and with internal JMARK resources to develop solutions, as well as preparing and presenting formal proposals. The AE is responsible for sourcing his/her own prospect lists, responding to opportunities from other sources (such as marketing), and facilitating the design of solutions to meet the technology and business requirements of the prospects. The AE will follow and assist in the development of policies and procedures for proposal management, project management, client on-boarding, and other items to support the technology and business requirements of the prospects. The AE is also responsible for setting clear expectations related to the performance of JMARK and the products or services that JMARK sells, implements, recommends, or supports. This is done through meetings and email correspondence, as well as phone calls with prospects, Service Directors, Project Management Team, and the Engineering Team. The AE will also be participating in necessary Service meetings and taking the necessary steps to maintain and build relationships with prospective clients. Primary Expectations: Constantly source new prospects. Develop a positive business relationship by becoming or continuing the trusted business advisor role to prospects. Achieve 100% of: personal, team, and department goals – which include sales requirements. Maintain a pipeline of 2.5 times the monthly quota.

Duties And Responsibilities:

Specialization:

• Learn and be able to explain the Communications Solutions products and be able to prepare proposals for prospects and Clients. Have the ability to explain the benefits and cost structures in a way that business leaders can appreciate.
• Collaborate with marketing, support, community partners, product management and account management to facilitate new programs, messages, campaigns, and offerings for Telecommunications products and services.
• Oversee the handoffs to the Project/Service Team with Telecommunications products so they are setup for success. Make sure that we are exceeding our customer's expectations and creating a wow client experience.
• Direct the communications and reporting process for Telecommunications. Make sure communication is frequent and being delivered to all parties in throughout the sales process.
• Continue to build and develop relationships with our current Telecommunications client base.

Business:

• Provide an additional point of contact for escalated customer issues.
• Provide technology and business advice to the prospects. This process includes strategies and guidance but may not require direct hands on support with customers or end users.
• Use your knowledge and experience to prioritize work for prospects and clients that provide the best long-term outcome for JMARK and its prospects/clients.

General:

• Develop and maintain relationships with prospects that further enhance JMARK's positive reputation through exceptional customer service and business solutions.
• Maintain all opportunities in the JMARK CRM system with up to date and accurate information in order for the pipeline to be accurate. Accurate pipeline management facilitates proper planning, resource allocation and client commitments.
• Work with the JMARK Team to facilitate the development and management of the JMARK client relationship.

Professional Development:

• Participate in ongoing training.
• Keep current on industry trends and report findings to team members that directly affect the quality and profitability of JMARK.
• Continually develop business, management, and teamwork skills in order to facilitate the trusted technology and business relationships, which lead to greater success and efficiency.
• Identify and mentor team members on areas of expertise.
• Participate in company-sponsored position related activities.
• Direct and develop the Account Management Team to leverage relationships in their assigned areas to increase and close new business opportunities.
• Develop and enforce processes to track and improve the performance of the Account Manager Team. Work closely with the Director of Business Development to ensure overall team success in relation to defined metrics.
• Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.
• Maintain a professional and clean appearance.

Sales:

• Be responsible for the Account Management Teams monthly sales quota including gross profit on hardware/software and bid labor projects for Telecommunications and Workplace.
• Provide leadership to drive sales, and assist the Account Managements Teams increase in MRR on a quarterly basis.

Skills And Qualifications:

• 5-10 years of best practices experience with client relationships and sales process
• Ability to propose technology and business solutions that meet or exceed the needs of the prospects or clients.
• Ability to prepare and deliver formal presentations and proposals for prospects and/or clients.
• Ability to communicate with prospects, clients and JMARK teammates to ensure expectations are clear, reasonable and attainable.
• Ability to collaborate with other departments to help identify and determine the best solutions for JMARK, prospects and clients.
• Ability to conduct research on emerging solutions, services, protocols, and standards related to the provision of services and business development efforts.
• Familiarity with best practices with sourcing, business development, client relationships and sales process management.
• Proven record of accomplishment of developing and maintaining client relationships.
• Demonstrated experience in setting and meeting individual and team goals
• Solid relationship management and performance management skills.
• Strong business skills and experience in dealing with business leaders.
• Strong customer service orientation.
• Proven ability to deal with adversity and maintain a calm composure.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on listening and questioning.
• Ability to research issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Able to work independently and as part of a team
• Must be prepared to travel as required
• Exceptional written and oral communication skills required
• Self-Motivated
• Should enjoy learning new things
• Valid driver’s license and proof of vehicle insurance. Reliable and suitable transportation (such as a car, SUV, pickup or minivan) that can be used as required to perform duties.