Account Executive (Melbourne/Sydney)

Join our Major Clients & Complex Risks team and support some of Australia’s largest infrastructure, mining, and development projects. You’ll work closely with senior brokers, major insurers, and national and international clients while gaining hands on experience managing complex risk portfolios.

In this role, you’ll help maintain strong client relationships, prepare key documentation, support claims processes, manage client data, and negotiate with underwriters to secure the best outcomes.

This is a fast track career opportunity with strong mentorship, high-profile exposure, and room to grow into managing your own accounts. If you’re ambitious and ready to accelerate your career, this is the place to do it.

The Role

• Assist senior brokers when required and effectively manage and grow a portfolio of clients ensuring that their risk management and insurance broking needs are identified and met.
• Accurately prepare client documentation such as renewal questionnaires and reports, quote slips, placing slips, client manuals and invoice documents, including premium funding quotes
• Provide support to senior brokers in managing larger clients’ insurance, risk management and programs, ensuring the delivery of high-quality services
• Develop and maintain relationships with insurers, clients, and other key stakeholders (internal and external), professionally representing WTW
• Maintain comprehensive client data on WTW systems, facilities, and databases
• Respond to client claims enquiries, provide advice on the claims process, and maintain the claims database
• Liaise with insurance assessors as required
• Manage workflow and diary systems, ensuring agreed claims standards are achieved with timely settlement of claims
• Contribute to individual and team annual new business targets ensuring they are met
• Ensure pipeline accuracy and quality are maintained regularly
• Debtor collections are managed in accordance with the terms of trade
• Achieve and maintain compliance with relevant NZ regulations
Undertake professional development when required

The Requirements

• Previous experience in general insurance or construction, and/or familiarity with eGlobal.
• A highly intelligent and results-oriented individual who thrives in a dynamic environment and is committed to accelerating their career.
• A proactive approach to self-improvement and a strong will to succeed.
• The ability to prioritize effectively, manage tight deadlines, and consistently produce accurate, high-quality work under pressure.
• An innovative thinker who can collaborate effectively within a team structure, bringing fresh perspectives and ideas.
• Proven ability to form and maintain great relationships with clients and the insurance market.
• Sound oral and written communication skills for both individual and small group interactions, with excellent report writing and correspondence skills.
• Proficient in all MS Office products and a quick learner with the drive to immediately leverage your tech aptitude for taking on additional duties.
• The ability to work autonomously with minimal guidance, demonstrating self-sufficiency and initiative.
• Willingness to complete the Financial Services Reform Act requirements (minimum Tier 1 Broking Compliance).

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com