Account Manager

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Who We Are

Complete Shipping Solutions is a leading provider of logistics and supply chain services, helping businesses streamline operations through innovative technology and personalized support. Our platform, SMARTT Shipping, simplifies complex shipping processes, reduces costs, and delivers efficiency for clients across diverse industries.

The Role

As an Outside Sales Account Manager, you will be responsible for building and maintaining strong relationships with clients while driving sales and fostering business growth - a mix of a "hunter" and "builder" profile. You will manage the entire sales process, from lead generation (cold outreach) and product demonstrations to client onboarding and support.

What You'll Do

• Establish and maintain strong relationships with key accounts (both assigned and unassigned) by providing an exceptional customer experience and demonstrating a vested interest in their business.
• Facilitate the entire sales process, including lead generation, product demonstrations, customer account onboarding, and claims resolution. This includes ensuring a smooth transition to the Customer Care team for ongoing support.
• Develop, implement, and report on a yearly sales plan with monthly targets, based on quotas provided by the Director of Sales, including follow-up on inactive accounts.
• Design and execute innovative sales strategies to source prospects and drive overall company growth, measured by the number of SMARTT Shipping demonstrations conducted and converted into customers.
• Conduct market research to identify niche markets to focus sales initiatives on each quarter, building a robust pipeline.
• Create and deliver proposals that accurately reflect requested services, including content development, costing, and thorough research.
• Build a pipeline of prospective clients by cold calling, approaching warm leads, and leveraging your professional network.
• Qualify leads, track the progress of account applications, and maintain accurate records in the company's CRM and ERP software.
• Handle difficult conversations, including assisting Accounts Receivable with overdue invoices or working with Customer Care to address unfavourable outcomes.
• Take initiative to acquire internal company knowledge (e.g., SMARTT Shipping, NetSuite, WMS), stay informed about industry trends and global economics, and engage in personal growth through books, seminars, and workshops.
• Collaborate with the Claims department to reduce the percentage of claims for high-risk clients and with the Marketing department to develop sales collateral.
• Attend out-of-office and after-hours networking events, including entertaining clients (e.g., dinners, fundraisers, hockey games).
• Provide sales and administrative support, including answering phones, making customer calls, managing calendars, and scheduling site tours. Perform other ad hoc duties as needed within reason.

What You Offer

• Proven experience in B2B sales or account management (logistics or supply chain experience preferred).
• Strong communication skills, negotiation, and relationship-building skills in English a must; French is an added bonus.
• Has a valid AB driver's license & Canadian passport
• Proficiency with technological tools like CRM systems and sales reporting tools to compliment remote-first/on-the-road work environment

What We Offer

• Competitive base salary + commission
• Company vehicle & travel allowance
• RRSP & DPSP matching
• Opportunities for professional growth and development
• Working with a passionate team and growing business!

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Location:

• Edmonton, AB T5L 4M9 (required)

Work Location: Hybrid remote in Edmonton, AB T5L 4M9