Account Manager

• $65k-$70k Base + Super + Company Drive Car + Commission!
• Additional earning potential through commission & various streams of bonus incentives!
• Ongoing training, support, mentorship and opportunity for career development!

About the Us:

Carbiz is an industry leader in all-in-one accident management service, streamlining the way people get back on the road after an accident. With over 7500+ 5-star reviews from satisfied customers, we have established ourselves as a trusted provider of like-for-like accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards, including the Business Concept’s 'Automotive Awards 2023' and the Product Review 'Product Review 2023 & 2024' awards. These accolades highlight our commitment to delivering exceptional products and services to our customers.

We offer a team-first culture with unrivalled opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time
• Better than yesterday - We grow each day, learning from our experiences
• Win with trust - Lead the market by being trusted, reliable and helpful
• Collaborative core - Working smarter together
• Valuing people - We respect our people, encourage their development, and reward their performance

As an Account Manager at Carbiz, you will be supporting the Business Development Manager in overseeing a portfolio of existing clients and fostering strategic relationships within the region. The objective is to effectively manage and grow relationships with existing clients, ensuring their ongoing satisfaction and loyalty.

What’s in it for You:

• Full-time opportunity with uncapped commission structure and various streams of bonus incentives.
• Company Drive Car & Fuel Allowance
• Laptop, mobile phones, and uniforms provided.
• Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
  
  • Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
  • Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
  • Career Development – Ongoing training, mentorship, and opportunities for growth.
  • Study Assist Program – We support your growth by contributing to your educational pursuits.

About the Role:

Responsibilities are, but not limited to, the following:

• Manage an account of existing clients, including tow truck and collision repairer companies.
• Engage with existing clients over the phone and face-to-face to understand their needs and ensure their satisfaction with our services.
• Inform and educate referrers on initiatives, procedures, and points of difference.
• Log detailed activity, visits, and relevant commentary to ensure accurate reporting and review of business.
• Handle feedback/complaints and implement problem-solving strategies to resolve referrer concerns to ensure customer satisfaction.
• Stay up-to-date with industry trends and competitor activities to anticipate new business opportunities.

About You:

• Prior experience in Customer Service, Sales, Account Management or Business Development preferred but not essential (we hire based on attitude!).
• Valid driver’s license and the ability to travel locally as required (Essential).
• Proven experience fostering long-term relationships and service with customers and/or clients.
• Excellent interpersonal and partnership-building skills.
• Well-developed verbal communication, problem-solving, and conflict resolution skills.
• A positive, can-do attitude with a willingness to assist team members to ensure excellent customer service delivery.

Apply Now:

If you, or anyone you know is a self-driven and motivated Account Manager passionate about building strategic relationships and driving growth,