Account Manager

A day in your role:

• Own and grow customer relationships – Build trusted partnerships with key stakeholders, ensuring satisfaction and successful outcomes.
• Drive customer success – Work closely with internal teams to deliver outstanding service and support.
• Manage escalations proactively – Address concerns swiftly to maintain strong customer relationships.
• Lead service reviews – Coordinate regular meetings with customers and internal teams to track progress and improvements.
• Identify and pursue growth opportunities – Expand customer revenue by introducing relevant products and services.
• Manage commercial agreements – Navigate contracts and negotiations with support from our legal team.
• Provide valuable insights – Share customer feedback with Product teams to drive improvements.
• Forecast and track key metrics – Maintain quarterly account plans and strategies to support business objectives.

Your skills, experience and beyond:

• Experience in SaaS solutions – Strong understanding of software delivery, maintenance, and support services.
• Consultative approach – Skilled in stakeholder management, with the ability to build lasting business relationships.
• Commercial and contractual knowledge – Comfortable working through agreements with legal support.
• Excellent communication skills – Able to listen, understand, and articulate complex challenges with clarity.
• Executive-level engagement – Proven experience working with senior business leaders (GM, CEO, CIO, CFO, Dept. Heads, etc.).
• Strong organizational skills – Ability to manage multiple priorities, track issues, and execute account strategies effectively.
• Team player – Able to collaborate across diverse teams in different regions.

Our benefits:

• Hybrid work arrangements to support work-life balance.
• Access to EAP for confidential counselling.
• Extensive learning resources to develop your skills.
• Regular social events to promote team bonding.
• We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180.