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Account Manager, Google Shopping Solutions (English, Mandarin)
Posted on May 20, 2025
- Singapore, Singapore
- 0 - 0 USD (yearly)
- Full Time
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working in an account management/sales planning role.
- Experience working in client management as well as stakeholder management.
- Ability to communicate in English and Mandarin fluently, to communicate with different regional customers and stakeholders.
Preferred qualifications:
- Experience with client service/account management, within e-commerce or with an omnichannel retailer.
- Experience in shopping ad types.
- Ability to have an influential approach to understanding and aligning to stakeholder needs.
- Ability to synthesize business insights and inform business strategy.
- Excellent collaboration skills, with support teams to troubleshoot customer issues and provide outstanding customer service.
- Excellent problem solving, communication, and presentation skills.
About the job
Google Shopping helps connect people with retailers at every moment of their shopping journey in and out of the store. With the launch of Shopping Actions, users now have an easy way to shop for products across Google Search, Assistant, and Shopping Express with a universal cart, whether they’re on mobile, desktop or even a Google Home device.
Google Shopping is a dynamic team with an emphasis on innovation and collaboration. You will collaborate with your peers and engage across tiers and markets for the benefit of all Google Shopping merchants driving business forward on topics like business impact/growth, product adoption, customer satisfaction, and team culture.
In this role, your work will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a strong emphasis on culture, well-being, and learning and development, allowing you to pursue personal growth plans with the support of mentors, coaches, and peers while actively engaging in and shaping organizational culture.
The Business Operations and Strategy team at Google plays a critical role in defining and driving strategic, operational and organizational improvements across the company. Also known as "BizOps", the group operates like an internal consulting group working on a range of critical projects and issues. BizOps creates strategies for promoting growth of our products like YouTube, Chrome and Mobile. They handle issues around partner development, strategy work in emerging markets such as Africa and India, as well as pricing strategies across our B2B and consumer products. The BizOps team is at the forefront of Google's fast-moving strategic priorities, addressing operational challenges and enabling innovation.
Responsibilities
- Work with advertisers across APAC (mainly China) to assist on their shopping campaign. Help advertisers grow their export footprint and Return on Investment (ROI).
- Plan and execute shopping campaign reviews and client workshops or marketing events in country.
- Lead strategic discussions with the merchants’ key decision makers to design and implement plans for shopping optimization and growth.
- Analyze data and trends in order to create meaningful insights for the merchants. Gather and interpret key customer feedback, issuing recommendations to the business on how to delight our merchants.
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