Account Manager - Melbourne/Sydney/Perth

As an Account Manager in our Major Projects team, you will take ownership of a portfolio of major infrastructure and construction clients, delivering strategic risk and insurance advice for complex national projects. You will lead client relationships, manage technical placements, and negotiate directly with senior underwriters to achieve optimal outcomes. This role offers significant autonomy, exposure to large-scale projects, and the opportunity to mentor junior team members while advancing your own career within a high‑performing, fast‑growing practice.

The Role

This role moves beyond simple task management. You will be the strategic lead for our major construction clients, acting as their core advocate and ensuring their complex risk management and insurance needs are not just met, but exceeded. You'll drive new business, maximise revenue, and help shape the future of the practice.

• Act as a client advocate, ensuring all risk management and broking objectives are actioned to deliver high-quality service.
• Ensure delivery and engagement promises are met
• Implement client service strategies in line with best practices (e.g., Willis Client Service protocols).
• Manage multi-tier client contact and formal feedback (Net Promoter Score) processes for qualifying accounts.
• Oversee the renewal process to ensure zero outstanding renewals, maintaining client trust and compliance.
• Review contracts for compliance with insurance policies
• In conjunction with the team, develop insurance estimates for Projects
• Drive new business development strategies in consultation with leadership to meet and exceed annual team targets.
• Maintain accuracy and quality of information within the new business pipeline.
• Maximise revenue from existing clients through profitability analysis and full utilisation of group facilities.
• Manage the company profile by identifying and maintaining strategic relationships with key insurers in the market.
• Ensure compliance with all company policies and procedures and the Financial Services Reform Act Tier 1 education requirements (e.g., Diploma of Financial Services, Insurance Broking).
• Support training, mentoring, and development of people within the Construction Practice
  

The Requirements

• A highly intelligent and results-oriented individual who thrives in a dynamic environment and is committed to accelerating their career.
• A proactive approach to self-improvement and a strong will to succeed.
• The ability to prioritize effectively, manage tight deadlines, and consistently produce accurate, high-quality work under pressure.
• An innovative thinker who can collaborate effectively within a team structure, bringing fresh perspectives and ideas.
• Proven ability to form and maintain great relationships with clients and the insurance market.
• Experienced Account Manager within the insurance broking industry, preferably in construction.
• Proven ability to understand a client’s needs and exceed their expectations.
• Professional, reliable, and able to work autonomously with minimal guidance.
• Substantial insurance broking and/or industry experience.
• Significant demonstrated experience in complex coverage and wording reviews.
• Demonstrated understanding of claims management processes.
• Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance).
• Broad understanding of business, economic, and environmental factors.
• Relevant tertiary qualification and/or significant business experience.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance
• Hybrid working
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com