Account Manager / Renewals Manager

As a strategic commercial partner, the Account Manager is responsible for securing and expanding a high-value portfolio by guiding customers along their data maturity journey and uncovering new revenue opportunities.

Through a deep understanding of customer objectives, the role positions Adverity as a critical enabler of strategic business outcomes—not just a platform provider.

By consistently demonstrating measurable ROI and influencing executive stakeholders, the Account Manager plays a pivotal role in turning customer partnerships into long-term, revenue-generating growth engines.

This is a full-time remote position based in Dallas.

Some of the things you’ll work on:

• Proactively identify commercial opportunities within your portfolio, turning business challenges into expansion and extension conversations.
• Build and deliver compelling, data-backed business cases that connect product functionality to measurable ROI and strategic business outcomes.
• Consistently exceed Net Revenue Retention (NRR) targets by unlocking new revenue streams and minimizing contraction.
• Position Adverity as a critical pillar in the customer’s data strategy, steering conversations away from features and toward long-term value.
• Build deep, multi-threaded relationships with executive stakeholders to secure influence and elevate commercial positioning.
• Anticipate renewal risks early and neutralize churn threats with value reinforcement and competitive differentiation.
• Maintain rigorous CRM documentation to support account planning, forecasting, and stakeholder visibility.
• Champion the customer’s voice across internal teams to ensure our roadmap and services fuel commercial expansion and retention.

We’re excited if you have:

• Proven track record of driving revenue expansion in an enterprise SaaS or data platform environment.
• Strong sales instincts with demonstrated success in identifying, developing, and closing upsell and cross-sell opportunities and minimising churn
• Skilled in crafting persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes.
• Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations.
• Comfortable engaging and influencing executive-level stakeholders and economic buyers to drive deal progression.
• Experience navigating complex accounts and multi-threaded relationships to accelerate commercial outcomes.
• Strong financial and strategic acumen—able to link data and product features to top-line impact.
• Proficiency in CRM and success tools (e.g., Gainsight), including forecasting, account planning, and stakeholder mapping.
• Effective at using AI tools and modern productivity tech to streamline operations and focus on revenue-driving activities.
• Self-directed and outcome-obsessed, with a relentless focus on growth.

Why you’ll love it here:

• Flexible working hours and home-office
• Internal shares program (EDPP)
• 401k matching scheme
• 20 days PTO (excl. US public holiday and additional sick days)
• Ergonomic workspace and cutting edge technology
• Regular team events (also remote)
• Modern and stylish office in the heart of New York
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off)

Are you ready to apply?

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

At Adverity, we're looking for talented and dedicated people who are adventurous and curious.

We welcome all: it is the policy of Adverity to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Adverity makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We strongly encourage women, veterans, people with disabilities, people of color, and gender nonconforming candidates to apply.

Adverity will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing talent@adverity.com.