Account Manager Se Ind

Job Description:

Builds relationships and works closely with Brokers to help drive selling and renewing commercial Small Employer and Individual business for SelectHealth. Manages account activities, and coordinates the re-enrollment of existing groups in addition to the enrollment of new groups. Works closely with the managers and technical support personnel of other departments to facilitate quick and efficient problem resolution.

Scope

The SE/Ind Account Manager is generally responsible for the following:
Is the SelectHealth liaison for approximately 400 or more assigned Brokers/Consultants/Agencies and their Small Employer and Individual clients.
Responsible for the annual renewal of approximately 2,400 Small Employer groups/25,000-30,000 members.

Job Essentials

1. Manages the new and renewal process for assigned Brokers for all Small Employer and Individual products (health, dental, etc.) throughout the year. This includes responsibility for the timely renewal of Small Employer groups.
2. Acts as a resource for training and mentoring of Account Coordinator team.
3. Assists in the design, testing and implementation of sales systems (Broker Exchange).
4. For new and renewing business, acts as liaison between Broker and Underwriting Department to review the information, risks, plan design, competition, and rates to accurately convey information to the decision-makers within the client organization.
5. Maintains an excellent understanding of all dimensions of SelectHealth in order to accurately relay information. This includes all aspects of the Small Employer and Individual plans including but not limited to Broker Exchange. Presents proposals and negotiates agreements with existing and prospective clients. Exercises exceptional sales and negotiating skills, both with Brokers and clients.
6. Works with brokers to meet customer needs for information and problem resolution. Serves as a sales and technical information resource to brokers for both the Small Employer and Individual products. Understands and effectively communicates information to clients and brokers.
7. Organizes and coordinates the enrollment of client groups including effectively and knowledgeably presenting plan benefits to employer groups, and being well versed in benefit designs and claims adjudication to respond to group and individual questions and concerns.
8. Reviews and collects completed enrollment applications for new and renewing business as needed. Coordinates the delivery of ID cards, Membership Guides, first month billings, and contracts. Reviews the internal enrollment process to ensure the accurate and timely enrollment and administration of groups. Maintains a working knowledge of the Broker Exchange system in order to conduct final quality and accuracy review of information entered.
9. Instructs and assists client administrators in enrollment (including SHOBE, EDI, or other electronic enrollment systems), billing reconciliation, underwriting risk, contract compliance, and other identified areas.
10. Identifies problems and solutions to management related to benefit designs, provider relations, financial / billing, enrollment, compliance, and other employer concerns.
11. Works closely with Marketing to communicate latest market trends. Conveys relevant market information and works with them on any updates to plans and products to ensure SelectHealth?s competitive edge.
12. Works with Marketing to draft and review procedural and marketing materials for distribution to current and potential members. Provides high quality writing and editing of communications to SelectHealth clients. Assists in the design of marketing literature for the Small Employer and Individual plans.
13. Meets with clients to address their specific educational needs. Leads the development of education materials, coordinates and/or delivers training to benefit managers and others in administration and use of medical and dental plans. Participates in the promotion and execution of events at employer sites, such as Health and Wellness fairs.
14. Prepares and conducts formal presentations to explain comprehensive medical and dental benefits to small employer groups. Travels extensively and spends significant time at employer and broker locations to educate and provide superior service to client groups, strengthen relationships, and heighten the visibility of SelectHealth.
15. Creates customer satisfaction and loyalty through the judicious and skilled application of Sales Competencies in all interactions with external and internal customers and collaborators.



Minimum Qualifications

Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified.
- or -
Four years of experience in customer service, sales, marketing, or communications,
- and -
Five years of sales or health care industry experience.

Preferred Qualifications

Utah or Idaho Resident Producer License for Accident and Health. If incumbent does not have license, they must acquire licensure within six months of employment to remain in the job. Individuals without the license will be paid below the entry rate of the position until the license is obtained.

Effective communication skills (both verbal and written).
- and -
Strong working knowledge of health insurance.
- and -
Ability to sell and manage the sales process.
- and -
Ability to handle duties and responsibilities with minimal supervision; display professionalism in judgment and decision-making.
- and -
Most work is done independently and may be done at the employer's place of business.

Physical Requirements:

Manual dexterity, hearing, seeing, speaking.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$40.02 - $63.03

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.