Account Manager - Trade Credit Insurance

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Part of the WTW, Trade Credit & Surety Limited are one of the leading Credit Insurance Brokers in Ireland. We cater for multinational global companies down to the SME business/micro business. We are currently recruiting for an Account Manager to join the Trade Credit team in our Dublin office.

The role involves providing operational support to the Policy Management team and managing a portfolio of clients.

The Role

• Ongoing management of a portfolio of clients.
• Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
• Liaise with clients and build relationships.
• Draft and provide all relevant documentation e.g. renewals, alterations, etc.
• Respond quickly and accurately to new business introductions.
• Maintain a detailed knowledge of products and services offered.
• Ensure accurate loading of data into the internal systems within agreed time and quality standards.
• Manage client pricing to ensure each client meets agreed target profitability levels.
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
• Ensure adherence to Group policies, procedures and all regulatory requirements.
• Provide feedback on corrective action required to retain clients or enhance process performance.