Account Relationship Manager - Hybrid

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

As an Account Relationship Manager, you will be the driving force behind our strategic customer relationships, developing comprehensive strategies and account plans to meet client needs. You'll identify new sales opportunities while deepening existing customer engagements to maximize revenue.

You will be the primary contact for key government accounts, particularly in the fire and emergency sectors, ensuring they receive exceptional service and support. This role demands strategic thinking, strong communication skills, and a customer-centric mindset to contribute to our growth and success.

What you’ll be doing

• Develop and manage the customer strategy, including sales, expenses, budgeting, and performance measures.
• Provide strong governance across all aspects of the customer relationship and contract deliverables
• Identify account growth opportunities, risks, and mitigations, and establish prioritisation and KPI targets.
• Develop and maintain a comprehensive understanding of the Fre and Emergency Sector to ensure any emerging trends can be developed into new opportunities.
• Build relationships with key account representatives and understand customer needs for effective selling and contract negotiation.
• Conduct product demonstrations and training for customers and employees.
• Oversee the negotiation of major contracts and ensure the delivery of all contractual terms and SLAs
• Maintain ongoing governance measures and integration with the wider WWG strategy

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

• You will be highly commercial and possess strong communication skills to influence stakeholders at all levels. Along with your business acumen, you will have:
• Ideally 5+ years in a similar role
• Strong internal and external relationship management experience
• Experience managing complex contracts
• Apparel, retail or product background preferred
• Experience with account strategy and planning

What we offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.