Account Specialist/Customer Service

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Summary

Wanhua Canada Inc. is a place where chemistry and business come together. Our Mission of Advancing Chemistry, Transforming Lives is supported by our employees who are passionate about exceptional service and delivering reliable products to our valuable customers.

Customer Care Specialist takes care of the core customers in North America region. He/she is responsible for the customer service functions which include but not limited to customer relationship, order entry, order monitoring, account receivables tracking, and complaint handling. He/she is passionate about customers by developing relationship and taking ownership of their accounts.

Principal Responsibilities

• Responsible for order processing which includes receives and confirms purchase order (PO) from customers
• Inputs PO information into SAP system and follow the SAP procedures in sequence.
• Communicates with logistics department for the shipments from local inventory or with Headquarters for China direct shipments.
• Clears customs for the China direct shipments.
• Updates customers on time about the shipments status through delivery.
• Responds to all customer inquiries and complaints. Follows through closure.
• Tracks customer complaints and follows through on settlement.
• Assists with other projects as needed
• Other duties as assigned

Knowledge and Experience

• Bachelor’s degree in business, logistics or related field of study. Or 5+ years of military experience.
• 3+ years of experience in customer service related experience. Preferred experience in the chemical industry.
• Familiar with import and export operation, especially for chemicals.
• Proficient in SAP is preferred.

Other Qualifications

• Be legally eligible to work in Canada without sponsorship
• Demonstrated proficiency with Microsoft Office suite of software products, e.g. Excel, Word, etc., with strong, immediate level in Excel
• Flexible to work overtime during peak periods.
• Fluent in French
• Ability to travel.

Required Skills

• Must have solid communications skills, ability to interact well with people at all levels of the organization
• Detail oriented with the ability to handle multiple priorities in a fast-paced environment
• Display initiative by proactively taking action to solve or prevent problems
• Displays strong work ethic, professionalism and accountability
• Strong sense of urgency in response to deadlines and/or customers’ demands.
• Ability to remain calm, optimistic and focused under pressure

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Application question(s):

• Do you have experience in SAP

Education:

• Bachelor's Degree (required)

Experience:

• Customer Support & Client Services Occupations: 2 years (preferred)

Work Location: In person