Accounts Receivable Administrator

Richmond Country Club

Job Title: Accounts Receivable Administrator

Job Type: Full-time (40 hours per week) | Permanent/Salaried | On-site | Monday Friday |

Start Date: January, 2025

Join a diverse and talented team at the Richmond Country Club!

We are looking for an enthusiastic, sincere, and authentic individual, who is passionate about hospitality in a country club setting where we offer fun, lively shifts in a beautiful and social environment, entailing a lot of teamwork and professionalism. No matter which team you work for, in the RCC family, we value each other and truly believe that every individuals contribution can make a positively impactful difference for our esteemed members and colleagues.

About this Opportunity

The Richmond Country Club (RCC) is recruiting a full-time Accounts Receivable Administrator to join our dynamic team. The incumbent reports to the Director of Finance (DOF) and is responsible for the administration and accuracy of the day-to-day tasks associated with the accounts receivable and member accounts functions of the Finance team with interactions handled in a professional and courteous manner. As part of the Finance and Administration team, this individual makes a positive contribution to the member experience, protecting confidential information acquired by virtue of the position. This individual will also perform general accounting and administrative functions, and summarize accounting data in accordance with established policies, procedures, and controls.

Who You Are

We need an authentic individual who possesses integrity and accountability to ensure that Richmond Country Clubs professional standards are met with kindness.

If you are someone who takes pride in your work ethics, has a genuine desire to put your best foot forward, and are passionate about what you do, we look forward to receiving your application to be a part of the RCC family!

Duties and Responsibilities of the Accounts Receivable Administrator:

General Duties:

• Reconcile and post daily POS updates to member accounts.
• Process and deposit all payments received.
• Prepare Monthly Bank Reconciliations on a timely and accurate basis.
• Respond to member inquiries regarding account balances, payment plans, membership charges, and billing discrepancies on a timely basis, applying club policies and procedures.
• Prepare member statement adjustments as needed.
• Update and maintain the member profile for changes and requests.
• Process various month-end member charges and adjustments.
• Process payments from members, including credit card transactions and checks, and apply them to respective accounts.
• Ensure proper billing and timely delivery of member statements monthly.
• Manage incidental charges with the assistance of the Racquet Office and Proshop staff (locker and FOB maintenance, annual golf services, Tennis BC dues, BCGA dues).
• Responsible for collection of outstanding member accounts with monthly monitoring and ensuring policy and procedures are enforced. Monthly reporting to management including recommendations on member accounts as needed. Liaison with the collection agency as needed.
• Maintain accurate records of accounts receivable transactions, adjustments, and member payment histories.
• Accurate new member profile set-up in Jonas (Club Management software) and the RCC website for online access.
• Activate new member accounts when the start-date is confirmed, and all documentation is received.
• In conjunction with the Director, Membership & Communication, assist new members with account set-up, orientation to club billing processes, and payment options.
• Process new member charges (partial dues, billing set-up, food minimum set-up, and BCGA dues).
• Prepare member entrance fee agreement (with or without financing).
• Maintain and update member account information, ensuring confidentiality and accuracy in the club's financial system.
• Assist other departments with accounting-related issues and reconciliation needs.

Other Duties:

• Generate membership-related reports as requested or needed for reconciliations.
• Produce regular financial reports on accounts receivable status, aging reports, and collections performance for management review.
• Identify trends in payment behaviors and suggest methods for improvement in billing and collection processes.
• Manage office petty cash including departmental floats.
• Reconcile accounts to the general ledger as requested.
• Manage the Aurora FOB security system.
• Issue invoices to non-member accounts as needed (functions, Proshop special orders) and post them to the accounting system.
• Support the Payroll & Payments administrator as needed.
• Ensure office supplies are appropriately stocked and organized.
• Collect and distribute daily mail, manage postage meter funds (Quadiant).
• Assist with training of support staff for FOB & locker management, cash-outs, and accounting-related duties.
• Other duties as assigned by the Director of Finance.

Knowledge and Experience:

• Bachelors degree in Finance/ Accounting/ Business Administration, or a related field is preferred.
• Prior experience in accounts receivable, billing, or financial administration, preferably in the hospitality or private club industry (due to member accounts function).
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).
• Efficient organizational and multi-tasking skills are required.
• Strong numerical aptitude and attention to detail is crucial for this role.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with members and staff.
• Having a customer service-driven background/ mindset is essential.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Minimum of 2+ years in a role with financial accountability is required.
• Knowledge/ familiarity of Jonas (Club Management) system is an asset.
• Ability to represent Richmond Country Club in a professional manner.
• Working with a teamwork mentality is crucial, as we help each other in the team.

Role Expectations:

• Foster positive relationships with members while providing exemplary customer service and support.
• Upholding a high standard of integrity and work ethics.
• Maintaining confidentiality of all information that access is given to, at all times.
• Timeliness and working towards measurable and timebound tasks.

Work Environment:

• On-site and regular work location at RCC, 9100 Steveston Highway, Richmond, BC.
• 40-hour work week, Mondays to Fridays.
• Potential Start Date: January, 2025.

Some of our great benefits:

• Competitive annual compensation range of $50K - $60K, commensurate with experience and qualifications.
• Comprehensive Health Benefits Plan, including Life Insurance, AD&D, Extended Health and Dental.
• On-site free parking.
• Staff Meal Plan.
• Group Registered Retirement Savings Plan contribution, RCC match up to 5%.
• Use of the Golf course, Tennis courts and gym (subject to off-peak hours).
• Merchandise discount in the Golf Pro shop.
• Employee Sports events such as Golf, Tennis and athletic tournaments.
• Recognition: RCC prides itself on recognizing our employees in creative ways.

Working for the RCC:

Since 1958, the RCCs core principle has been that no member would be denied admission because of their race, color or creed; holding the spirit of inclusion as our core value. The goal for all staff is to always follow our Golden Rule which is Do unto others as youd have done to you and applying this principle into our day-to-day personal mission- to provide our members with a family-friendly experience that exceeds expectations while building life-long relationships. In all that we do, we are expected to strive to be the best.

We are Equal Employment Opportunity (EEO) enthusiasts:

Richmond Country Club is strong believer in and practice Equal Employment Opportunity, as inclusivity is at the core of how we treat people. To access the 'EEOC is The Law' Information poster please visit this website: https://laws-lois.justice.gc.ca/PDF/E-5.401.pdf

APPLY HERE:

If this is the role for you, please submit your application in the link below:

Richmond Country Club Careers

Documents you may need:

• Required: Resume, Certifications where applicable
• Optional: Cover Letter, References
• Successful background checks

All applications will be reviewed and those applicants meeting the profile expectations, will be contacted. We thank you for taking the time to consider the Richmond Country Club for your career aspirations.

Join us on our journey!

To learn more about us, visit our website https://www.richmondcc.ca/ and follow us on:

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