Accounts Receivable/Cash Application Specialist

Accounts Receivable Associate/Cash Application & Collections

Warson Brands is looking for an individual to join our Accounts Receivable Team. Warson Brands* offers a portfolio of eight national brands and over 800 styles of safety footwear for men and women. We have been in the occupational and military footwear business since 1988. We design and engineer footwear for nearly every occupation on the planet. With us, designing and crafting occupational and duty uniform footwear isn't just a sideline, it's our passion, our one and only business.

Our work environment includes:

• Modern office setting
• Work-from-home days

JOB SUMMARY AND SCOPE

The Cash Application & Collections Associate will be responsible for processing customer payments in the Enterprise Resource Planning (ERP) system and following up with customers to request payment, provide open aging reports, and/or invoice copies. The AR Associate will collaborate on a regular basis with members of the Accounting, Sales, and Customer Service teams.

The Accounts Receivable Associate must have excellent written and verbal communications, be well organized, detail oriented, have excellent interpersonal skills and have a collaborative work nature.

Essential Duties and Responsibilities of the Position

• Conduct daily cash collection communications (phone, email, letters) on outstanding customer accounts.
• Post cash application daily. Post payments received from customers to accounts and apply to open invoices.
• Process credit card payments.
• Reconcile customer payments and invoices, investigate, and resolve discrepancies.
• Post and reconcile customer adjustments in accordance with customer agreements and / or approval by manager.
• Audit customer chargebacks, debit memos, coop, pricing discrepancies, and deductions.
• Back up other team members as needed to pull credit card reports and deposits and apply to website orders. Maintain an excel spreadsheet with supporting data.
• Communicate and collaborate with sales team leaders to resolve pricing, freight, and any other customer issues.
• Maintain spreadsheet for larger customers with all open issues.
• Communicate with customers and dispute charges as needed.
• Monitor customer accounts to remove and add to credit hold lists, assist in holding and releasing sales orders.
• Address emails in a timely and efficient manner.
• Engage customers & coworkers in a pleasant and professional manner.
• Timely follow up to open items to ensure complete resolution.
• Communicate with the company’s management and sales team on cash collections.
• All other duties as assigned.

Working Conditions / Hours

• Monday – Friday 8:30 a.m. – 5:00 p.m., 40 hours per week
• Standard office hours for the initial training period (first three to four months)
• The training period will be full time in the office (5 days per week)
• Home office environment for maximum of 2 days per week optional upon successful completion of training.

Minimum Skills / Qualifications

• Bachelor’s degree preferred.
• Cash application and/or collections experience preferred
• Experience in positions requiring significant attention to detail, above-average accuracy, regular independent problem solving, and the ability to multi-task.
• Prior experience utilizing verbal and written professional communication skills to include business composition, and effective writing and speaking.
• A working knowledge of the operation of standard office equipment.
• Basic proficiency in MS Office, ERP (e.g. MAS, Net Suite, Oracle, SAP).
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: Hybrid remote in St. Louis, MO 63132