Admin Assistant/Receptionist

Overview

The Administration Team plays a crucial role in ensuring the smooth and efficient operations of the company. As a member of the Administration Team, you will be responsible for managing various administrative tasks, providing support to therapy team, and maintaining accurate records. The role provides customer service and administrative assistance to clients of rehabilitative therapists. You will work closely with the office manager and therapists to ensure that the company runs smoothly and effectively.

Responsibilities

Include, but are not limited to:

● Supporting the therapy team in the delivery of care

● Providing excellent customer service to clients via phone, email and in-person

● Completing administrative tasks in a timely and efficient manner

● Assisting clients to set up treatment plans for various carriers; including ICBC,

WorkSafe BC, MSP, extended health insurance

● Liaising with case managers and insurance adjusters

● Executing payment billing and accepting payments

● Booking appointments

● General clinic maintenance

● Communicating with management to promote a positive and collaborative team

culture

Ideal Candidate

● Exceptional customer service skills

● Strong verbal and written communication skills

● Attention to detail and ability to plan, organise, and prioritise work

● Ability to work independently as well as with a team

● Ability to analyse, problem-solve, and take initiative

● Knowledge of Janeapp is recommended but not required

Experience and Education

• Secondary School (preferred)
• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)
• Customer Service Experience: 1 year

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Expected hours: 32 – 37 per week

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site gym
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-12-15