Administration Officer

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Introduction:
Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.

As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.

Description:
Cambridge Management Services (CMS) is a leading professional facilities, strata, and property management service provider across eastern Australia. With a focus on exceptional service, CMS delivers tailored services, from managing daily operations to maintaining facilities and ensuring compliance. We prioritise transparency, efficiency, and long-term value for clients, positioning ourselves as a leader in the facilities, strata and building management industry.

The Administration Officer (Front Desk) is responsible for being the first point of contact, the role will be the face of the office, providing our clients, both internal and external with excellent in customer service support.

The Role:

• First point of contact to meet and greet owners and clients.
• Management of incoming and outgoing calls, correspondence and calendar management.
• Data Entry.
• Strata roll updates (Management of personal data held in strata roll) and associated administration tasks.
• Management of information certificates and disclosure statements.
• Management of incoming and outgoing correspondence and eftpos transactions.
• Access device management for Buildings, Pools and Marina - programming and payments.
• Filing and archive management .
• Data updates and review.
• Mail out management.
• General administration and support for Strata and Facilities departments as directed.
• Management of meeting rooms and boardroom for daily meetings.
• Stationary, Kitchenette, Office supplies
• Process creation as required

About You:

• High energy with the ability to juggle competing priorities, with a proactive, “can do’ attitude
• Proficient in Microsoft Office Suite (Word and Excel in particular)
• Strong attention to detail and accuracy and ability to demonstrate
• Ability to trouble shoot in a variety of situations before escalation.
• Preferred IT knowledge
• Experience in administration
• Strong organisational and time management skills and ability to demonstrate
• Excellent communication skills, both written and verbal and ability to demonstrate
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy and ability to demonstrate
• Deal within KPI time frames promptly with phone, email and any other written communications to maintain a high service of professionalism
• This is an office-based position, administration intensive, high attention to detail role. You will be required to work business hours Monday to Friday 8.30am-5.00pm