Administration Officer

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Administration Officer

We are seeking an organised and customer-focused Administration Officer to join a busy and fast-paced team. This role is ideal for someone who enjoys working with people, managing a variety of administrative tasks, and supporting the smooth day-to-day operation of services.

In this role, you will be the first point of contact for enquiries and will provide high-quality administrative support across multiple functions. You will be responsible for ensuring accurate processing of information, maintaining professional communication, and supporting both internal staff and external stakeholders.

Key responsibilities include:

• Answering a busy multi-line phone system in a professional and friendly manner
• Responding to internal and external emails within required timeframes
• Managing bookings using internal systems
• Handling client and customer enquiries regarding products and services
• Acting as the first point of contact during registration processes
• Preparing and formatting course and operational materials using internal templates
• Coordinating resources and ensuring equipment and rooms are prepared for use
• Processing assessments and issuing documentation within required timeframes
• Completing general administrative tasks including quotes, document updates, mail distribution, and certificate issuance
• Providing ongoing administrative support to internal teams
• Supporting the promotion of products and services to assist with engagement targets

Key skills and attributes:

• Strong ability to prioritise tasks and meet deadlines in a busy environment
• Excellent problem-solving skills and initiative
• Effective communication and teamwork abilities
• Strong customer service focus with a professional approach
• High attention to detail and accuracy
• Ability to adapt to changing priorities
• Confident computer literacy, including Microsoft Office applications

This is a great opportunity for someone who enjoys variety in their day and takes pride in providing efficient, high-quality administrative support.