Administration Officer / Medical Receptionist

Administration Officer / Medical Receptionist – Icon Cancer Centre, Greenslopes, QLD

• Fast Paced Medical Administration Role within a Friendly and Supportive Team
• Enjoy a fortnightly Rostered Day Off!
• Accessible location within Greenslopes Private Hospital
• 11-month contract, Full Time hours (Monday to Friday)
• Excellent, Above-Average Hourly Rate!

Join Us at Icon Cancer Centre – Greenslopes
Are you passionate about making a meaningful difference in people’s lives every day? We’re looking for a warm, organised and proactive Administration Officer to be the welcoming face of our Greenslopes team. In this pivotal role, you’ll be the first point of contact for our patients, providing compassionate support and seamless administrative service that helps deliver exceptional care.

Reporting to the Administration Manager, you’ll work closely with a dedicated team to ensure every patient, carer and colleague feels supported from the moment they walk through our doors. This is a max-term contract role covering a period of parental leave.

What You’ll Be Doing:

• Greeting patients and assisting with personal detail collection and data entry
• Scheduling appointments with care and precision
• Handling phone enquiries with professionalism and empathy
• Processing patient billing, including Medicare and Private Health claims
• Tracking and supporting each patient’s administrative care journey
• Managing and maintaining accurate patient records
• Assisting our WHS Officers and committees with their responsibilities
• Living and promoting Icon’s values in everything you do

About You:
You’re an experienced Medical Receptionist or Administrator who thrives in a fast-paced, patient-focused environment. You bring a positive attitude, strong attention to detail, and a genuine passion for helping others. If you're someone who takes pride in delivering outstanding customer service and enjoys being part of a collaborative team, we’d love to hear from you.

What You’ll Bring:

• Previous experience in a medical or healthcare setting (highly desirable)
• Familiarity with Medicare, DVA and Private Health Insurance processes
• Strong organisational and time management skills
• Clear and confident communication – both written and verbal
• Competence in Microsoft Word and Excel
• A commitment to excellent client service
• Basic understanding of medical terminology

About Icon:
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
Want to learn more about our Greenslopes Centre? https://iconcancercentre.com.au/centre/greenslopes/

Here’s why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

We’re excited for you to join us!
At Icon, build relationships that matter. Apply Now because At Icon, You Can.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s.

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