Administration Support Officer

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Introduction:
Administrative Support Officer

Location: Adelaide

Employment type: 12 Month Fixed Term Part Time

Work hours: Monday - Friday (9:30am - 2:30pm)

Salary: SCHADS SCS Level 2.4 $38.74 per hour plus 12% superannuation depending on experience

Empowering women to transform their lives

Catherine House has supported women out of homelessness since 1988. We provide crisis, recovery and longer-term accommodation, as well as outreach services and an integrated Women’s Centre that supports mental health, wellbeing, education, and community connection.

Our vision is a society where all women are safe, supported, and empowered to reach their full potential.

Join our team and be part of something truly life-changing.

Why you will love working with us

At Catherine House, every role is deeply connected to purpose and impact. You’ll join a values-led team where support, inclusion, and hope are at the heart of everything we do.

• Make meaningful impact – walk alongside women as they rebuild their lives
• Supportive, purpose-led team – work in a collaborative, compassionate environment
• Wellbeing focus – access salary packaging and wellness benefits
• Career experience - develop your knowledge on how trauma informed holistic support can be life changing for women with experiences of homelessness and disadvantage
• Professional growth – participate in reflective supervision, team learning, and ongoing development

Description:
About the role

The Administration Support Officer supports Catherine House teams through responsive front- and back-office administration, with a key focus on coordinating repair and maintenance needs across all service sites.

Key responsibilities:
Provide a welcoming, sensitive, and professional reception service that reflects Catherine House’s commitment to dignity and respect.

Offer administrative and secretariat support to teams, working groups, and committees as required.

Support day-to-day administrative operations, including confidential record keeping, client database maintenance, and financial administration support.

Coordinate IT and phone support requests, liaising with external providers when needed.

Assist with banking, petty cash, and credit card reconciliation processes across worksites.

Contribute to a safe, organised, and supportive environment through general site and administrative duties.

About the team

This role sits within a close-knit two-person administration team at Catherine House, which delivers housing and support services to women experiencing homelessness.

Skills and Experiences:
About you

You will bring:
A relevant qualification in administration (Certificate IV or above desirable) and sound knowledge of administrative processes, privacy, and confidentiality.

Demonstrated experience providing confidential administrative support, including accurate data entry, financial and payment processing, and electronic record management.

Experience using IT systems and client databases, with strong skills in Microsoft Office and document preparation, including high-quality meeting minutes.

Strong communication and interpersonal skills, with the ability to work collaboratively in a multidisciplinary team and engage respectfully with a diverse range of stakeholders.

Highly organised and adaptable, with the ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.

Understanding of, or willingness to learn about, the needs of women experiencing homelessness and a commitment to Catherine House’s values.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia/Catherine House is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children. Catherine House provides support for women over 18 years.

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Catherine House

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: 8 May 2026 unless a suitable candidate is identified earlier.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Catherine House’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, we will reach out to our preferred suppliers if we need assistance