Administration Team Leader

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About this Role:

This is a permanent, Full-Time position at 1.0EFT/80 hours per fortnight within the Complex Care Hub.

This is a key leadership role responsible for supporting and coordinating day-to-day administrative operations while actively contributing to workload management, enquiry handling, and front-line service delivery for patients and families.

As an integral member of the Complex Care Hub, you will work closely with clinicians and staff, acting as a key point of contact for patients, families, and stakeholders. You will oversee task allocation, staff supervision, process improvement initiatives, data management, and the centralisation of administrative processes to improve efficiency and support high-quality, family-centred care.

The successful candidate will bring strong organisational and communication skills, experience leading administration teams, and a proactive approach to improving systems and service delivery.

Internally, this position will be referred to or known as: Administration Team Leader (Grade 4) Complex Care Hub.

Classification for this position will range from A041-A045 (FTE base salary $83,657.60 - $92,482 per annum, plus superannuation).

What you will achieve:

• Successful partnership with the multidisciplinary team providing competent and effcient administration
• Provide high level customer service to patients, families and stakeholders
• Manage the Complex Care Hub customer service model with oversight of communication pathways to ensure appropriate response to clinical and non-clinical questions from families
• Lead the ongoing development of administrative processes and improve communication mechanisms
• General office management duties as needed including answering phones
• Ensure that patient data is accurately recorded and maintained
• Assist leadership team in data collection and reporting
• Contribution to the education and training of the admin team achieve a dynamic, mutli - skilled workforce
• Participate in quality improvement activities and continuing education opportunities

If this sounds like you, or if you would like more information, please click here for the position description.

About the Department:

The Complex Care Hub consists of a multidisciplinary team that supports the care of children across the state with chronic and complex medical needs. The Complex Care Hub provides a range of services with differing levels of support provided to meet the needs of the patients and their families. The Complex Care Hub co-ordinates and integrates the treatment of patients, partnering with families and community providers to deliver the best care closest to home. These services can be provided directly to the child and family and to the community support agencies involved with caring for the child at home.

The Complex Care Hub includes a Nurse Unit Manager, Medical Lead, Medical Case Managers, Fellow, Clinical Nurse Consultants, Registered Nurses, Social Workers, Physiotherapists, Occupational Therapists, Speech Pathologists, Dieticians and an administration team.

What We Offer:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum!
• Looking for a new set of wheels to get you to the office? We offer Novated Leases through our partnership with SmartSalary
• Workplace culture of continuous improvement, support and training
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
• Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport
• Retail discounts & more!

Qualifications and Experience:

• Demonstration proficiency in the use of establishment administrative processes
• Proficent computer skills, with demonstrated experience in using administrative applications
• Experience in quality improvement activities

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information, please contact the Complex Care Hub via email: complex.care@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.

Are you ready to join our team?

Applications close: 26 June 2026.