Administrative Assistant

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Overview

TJ’s Plumbing & Heating is seeking a skilled and dedicated Administrative Assistant to join our team. The ideal candidate will have experience in customer service as well proficiency in Microsoft Office applications. The Administrative Assistant will assist with incoming call volume on a multi-line phone system.

The mission of TJ’s Plumbing & Heating is to be the leading plumbing and HVAC service company in Western New York and Northwestern Pennsylvania through the quality of our work, the professionalism and reliability of our team and the honesty with which we operate. We pledge to our customers to always be striving to be better – constantly competing with our past performance. We will inform, inspire and empower our employees to be their best – personally and professionally. We will operate our company with a sense of responsibility and respect for our community and the environment.

Candidates for this full-time position should have:

• The ability to multi-task in an ever-changing office environment
• Solid Computer Skills
• Strong Proof-Reading Skills
• Dispatch knowledge
• A working knowledge of QuickBooks
• A working knowledge of Service Titan is desirable
• Keen attention to detail
• Solid phone skills and the ability to deal with both customers and vendors
• Accurate filing skills
• Available to answer phones nights and weekends as needed at additional pay rate

Duties/Responsibilities

• Providing courteous, professional, and empathetic customer service by communicating through various channels such as email, phone, and online chat.
• Responding promptly to all customer inquiries and requests, processing new orders, and completing various forms in our internal system.
• Efficiently utilize telephone system to answer, connect, and transfer calls.
• Coordinate and dispatch technicians to customer locations
• Organization and filing of documents including customer and vendor invoices and purchase orders
• Various administrative office tasks as needed

Requirements

• Familiarity with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent organizational skills, attention to detail, and the ability to maintain alphabetical and numerical filing systems.
• Strong keyboarding skills and the ability to accurately edit and proofread documents.
• Strong critical thinking, problem-solving, and communication skills.
• Prior customer service experience either face to face or via phone.

Benefits/Compensation

• Full Medical insurance
• Full Dental insurance
• Paid vacation time
• Paid holidays
• 401k with employer match

FLSA Classification

Non-exempt, Hourly

Ability to commute/relocate:

Jamestown, NY 14701: reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person