Administrative Assistant

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Admin Assistant

Mann Immigration services is an Immigration consulting firm in GTA growing at a fast pace in the field of Immigration. The Immigration Administrative assistant serves as a direct point of contact for our customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Administrative assistant must troubleshoot, problem-solve, communicate, and coordinate with other departments at Mann Immigration to ensure customer satisfaction.

• Proactively engage with Mann Immigration clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Greet customers in a courteous, friendly, and professional manner
• Book appointments
• Collecting, organizing and reviewing documents received in support of applications
• Focus on helping clients when they need us most, by responding em pathetically to a variety of questions, assisting with a myriad of immigration solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using Mann immigration digital capabilities
• Demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain knowledge of client products and/or services
• Participate in activities designed to improve customer satisfaction and business performance

Job Types: Permanent, Full-time

Pay: $18.00-$19.00 per hour

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Work Location: In person