Administrative Coordinator I / Front Office Supervisor (Columbia Area Mhc)

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Coordinator I / Front Office Supervisor who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health (OMH), Columbia Area Mental Health Center (CAMHC), Adult Clinic Services, CAMHC #291.

Responsibilities for the Front Office Supervisor Include:

• Provide supervision to all front office administrative staff. Manage, evaluate, and enhance operations of the reception areas of the center to support efficient and effective clinical service delivery. This includes providing and / or ensuring back-up coverage for admin staff across the center
• Develop and manage administrative processes to include data entry, collecting necessary information from patients including insurance information and information needed for fee reductions, scheduling of appointments for clinical staff, and collection of fees.
• Ensure administrative support staff provide a welcoming, professional, and patient-centered environment across all clinics. Establish and monitor customer service expectations, coach staff in respectful and compassionate interactions, address service concerns promptly, and promote practices that enhance patient satisfaction, dignity, and access to care.
• Oversee the medical records staff. Ensure processes used adhere to HIPAA, corporate compliance, and quality assurance standards.
• Monitor kept appointment rates. Utilize information from reports and information collected from patients to identify trends related to kept appointment rates and to problem solve barriers that result in failed appointments. Consult with center leadership and clinic / program directors regarding patient engagement and show rates.
• Recruit, develop, and retain a competent, culturally diverse, motivated, and productive workforce.

Minimum and Additional Requirements

• A bachelor's degree and four (4) years experience in supervision / management of administrative staff or an associate's degree with eight (8) years experience in supervision / management of administrative staff.

• Ability to lift 5lbs.
• Ability to operate a state vehicle (as applicable to position).

Preferred Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

Post hire, employees must have:

• Knowledge of computer operations and ability to learn proprietary software systems.
• Knowledge of business and management principles and practices.
• The ability to demonstrate professionalism, organizational skills, and initiative.
• Knowledge of principles and practices of effective supervision.
• The ability to communicate effectively.
• The ability to obtain required information from patients, often under stressful conditions, and ensure all patients are treated with curtesy and respect.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.