Administrative Support - Medicare Team

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Job Overview
Michigan Planners’ Medicare Administrative Support will exude positivity and confidence. You will support general administrative functions, including answering phones and supporting the Medicare team with enrollment duties for new and existing clients. You will prepare documents, compile records, schedule meetings, and provide general office support. This role requires excellent customer service, as you will be the first touch for many callers.

Duties

• Deliver excellent customer service both internally and externally.
• Receive phone inquiries regarding general Medicare questions and existing client policies.
• Assist agents with client support and service, including plan research.
• Respond to customer inquiries quickly and efficiently on behalf of Medicare agents.
• Complete initial tasks for clients including sending out intake forms, pre-consult material, and scheduling.
• Complete follow-up calls with clients in advance of scheduled meetings.
• Aid agents in updating and documenting information in the client database, including post-enrollment follow up.
• Assist colleagues with assigned tasks and projects within expected timelines.

Experience

• High school diploma/GED, or equivalent work experience; some college preferred.
• A passion for providing a white glove level of customer service.
• Proficient in Outlook, Excel, and Microsoft Office Suite.
• Respectfully follow the instructions given by Medicare Staff.
• Detail-oriented with excellent organizational skills.
• Demonstrate ability to work both independently and as part of a team.
• Strong written and verbal communication skills.

Job Type: Temporary

Pay: From $17.80 per hour

Work Location: Hybrid remote in Traverse City, MI 49684