Administrative Support Officer

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Company Overview
Capital Fire & Security Inc. is a dedicated provider of security and fire alarm solutions, committed to safeguarding communities and organizations through reliable and professional services. We prioritize excellence, integrity, and customer satisfaction in all our operations.

Job Overview
We are seeking a proactive and detail-oriented Administrative Support Officer to join our dynamic team. In this role, you will be the backbone of our administrative operations, in the Fire Alarm and Security Services Division ensuring seamless coordination across departments. Your expertise in office management, communication, and organization will help us maintain high standards of efficiency and service delivery.

Responsibilities

• Manage daily administrative tasks including filing, records management, and data entry using various databases and Microsoft Office applications.
• Schedule deliveries for access fobs, cards, and related materials
• Maintain and update service logs, tracking spreadsheets, and project fils
• Set-up and manage administrative documentation for new and ongoing projects
• Maintain accurate records of company vehicles, cell phones, etc.
• Follow up with customers to ensure timely resolution of requests and issues
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with Microsoft
• Strong communication skills in English with excellent writing abilities.
• Demonstrated experience in office administration or related roles with solid organizational skills.
• Knowledge of databases, records management systems, filing procedures, and procurement processes.
• Exceptional time management skills coupled with leadership qualities to prioritize tasks effectively.
• Serve as the first point of contact for incoming customer calls and email inquiries
• Effective negotiation skills paired with customer service experience to foster positive relationships.
• Analysis skills for data interpretation and problem-solving within administrative contexts.
• Familiarity with Windows operating systems and computer skills essential for efficient workflow management.

What You'll Bring

• Previous experience in an administrative support role, customer service, or order desk roles
• Strong organizational and multitasking abilities in a fast paced environment

Join us at Capital Fire & Security Inc., where your organizational talents will contribute directly to our mission of providing top-tier security solutions while advancing your career in a vibrant environment that values initiative, professionalism, and growth!

Pay: $19.74-$28.00 per hour

Benefits:

• Casual dress
• On-site parking

Experience:

• administrative: 2 years (required)

Work Location: In person