Administrator

Operations Administrator

Based- Dunboyne, Co. Meath

Position Summary:

To provide administrative support to the Head of Delivery and Service along with other senior management in the business.

The role will encompass the delivery of key tasks with a focus on excellent standards in line with EMR business expectations.

As an Operations Administrator at EMR Integrated Solutions, you will play a key role in supporting the day-to-day operations of our dynamic service team.

Your responsibilities will include, but are not limited to:

• Logging issues on Sicon Helpdesk and managing service call delegation during annual leave cover.
• Attending daily scheduling meetings and organising site visits (RAMS, permits, equipment, caretakers, site coordinates).
• Ordering and backfilling stock for service calls.
• Maintaining iAuditor and managing the RMA process for faulty equipment.
• Quoting customers based on worksheets and following up on issued quotes.
• Maintaining PMI records and issuing reports upon completion.
• Supporting the Service Manager in maintaining Toggle.
• Managing the on-call roster and updating the phone number weekly.
• Maintaining the service roster for SCADA and Comms engineers.
• Handling vehicle administration, including servicing, CVRT, insurance updates, and toll tag management.
• Coordinating H&S training courses and accreditations for new and existing staff.
• Managing PPE gear, including stocktaking, ordering, and calibration (biannual and annual servicing).
• Answering calls on the main switchboard phone lines.

Key Candidate Skills:

Administrative Expertise: Proven ability to manage documentation, scheduling, and operational workflows efficiently.

Technical Proficiency: Strong working knowledge of Microsoft Word and Excel; familiarity with systems like Sicon Helpdesk, iAuditor, and Toggle is a plus.

Attention to Detail: High level of accuracy in data entry, reporting, and compliance-related tasks.

Communication Skills: Excellent written and verbal communication; confident in liaising with internal teams and external stakeholders.

Organisational Skills: Ability to manage multiple tasks, prioritise effectively, and meet tight deadlines.

Team Collaboration: Works well in a dynamic team environment; supports colleagues and contributes to team goals.

Customer Service Orientation: Professional and responsive when dealing with customer queries and quotations.

Problem-Solving Ability: Capable of identifying issues and implementing practical solutions.

Desirable:

Familiarity with Telecoms, Utilities or Critical Network infrastructure

Qualifications:

Level 6 or demonstrable experience

Job Type: Full-time, Initial 6 month contact

• English Language mandatory
• Work authorisation to be employed in Ireland