Admissions Specialist

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

Te Whiwhinga mahi | The Opportunity

We have a number of opportunities available for Admission Specialists to join the Applications and Admissions team. These are permanent roles. Our role is to make programme decisions for prospective students, so we need staff who are confident in making decisions in a high volume environment. We often interact with academic staff, student support and other staff so your ability to build relationships with internal stakeholders will be vital.

You will make programme decisions for University admission according to set entry criteria and within agreed timeframes. You’ll be an expert in programme decisions, and will advise prospective students, agents and other stakeholders about the University’s courses and entry requirements. You will use your reading and interpreting skills to put together regulations and policies and put them into action whilst continuously improving all aspects of your role.

These are full-time, 37.5 hours per week roles on a permanent contract. The salary range is $68,600 - $76,000 per annum depending on experience and qualifications.

For more detailed information, please refer to the Position Description.

About you | He kōrero mōu

We’re searching for a customer focussed individual who can take policies and procedures and apply them to make quality decisions.

You can look forward to getting involved in research as you build your knowledge of domestic and overseas education systems, and learn the University of Auckland admission regulations inside and out.

• Experience in making programme decisions and working in Student Services Online and Oracle Service Cloud.
• Excellent customer service and stakeholder service skills ensuring that these are the driving force behind your decisions and activities
• Interpersonal effectiveness: clear and constructive communication, and behaviours that influence others and inspire co-operation and achievement.
• Be advocates for change and innovation to ensure we’re delivering a service that is faster better and easier for our stakeholders.
• Preferred experience working in an admission environment and understanding of programme requirements.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 8/12/24 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Divya Sharma - divya.sharma@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz