Advisor, Resolutions

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

• Take the lead in managing diverse inquiries and formal information requests,
• Utilise your strong communication skills and ability to manage tasks efficiently.
• Permanent position, National Office, Wellington.

Why Join Us

By joining us, you will be part of a team where meaningful work, collaboration and innovation come together to help keep New Zealand's skies safe and secure.

At the Civil Aviation Authority of New Zealand, we are constantly evolving to meet the demands of a changing environment and the aviation industry.

Recent legislative changes, along with an organisational realignment, have opened exciting new opportunities across the Authority. These changes are part of a broader effort to better position our teams for the future by enabling us to be more collaborative, efficient and effective in everything we do.

As we step confidently into our role as a modern regulator, we are embracing intelligence-led, risk-based approaches that help us make a real difference for our people and the communities we serve - with a strong value-for-money ethos. We're also committed to enabling aviation participants to support economic growth in New Zealand's aviation sector.

About the role

The Civil Aviation Authority (CAA) is seeking a detail-focused and proactive Advisor, Resolutions to support the effective management of a broad range of enquiries and formal information requests. This role is integral to ensuring timely coordination and response to matters such as ministerial and statutory correspondence, public feedback, and requests made under the Official Information Act (OIA) and the Privacy Act.

In addition to reviewing Director-level decisions, the Advisor, Resolutions will collaborate closely with the legal team to assist with responses to investigations and enquiries from external oversight bodies, including the Transport Accident Investigation Commission (TAIC), the Coroner, the Ombudsman, and the Privacy Commissioner.

This role also plays a key part in shaping and enhancing the Resolutions team's internal systems and service delivery processes-contributing to continuous improvement and ensuring a responsive, consistent, and high-quality approach to managing complex information and stakeholder matters.

The salary band for the Advisor, Resolutions starts at $83,600 to a maximum of $116,327. Starting salaries are be based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities

What You'll Bring

• Proven expertise in managing and prioritising inquiries and information requests, with a strong focus on sensitivity, complexity, and timely responses.
• Ability to draft high-quality correspondence, including OIA and ministerial communications, while meeting tight deadlines.
• Strong collaborative skills, with the ability to build relationships across teams and drive alignment for successful outcomes.
• Experience in providing strategic advice and influence improvements, using insights to enhance processes and deliver results.
• Self-sufficiency and exceptional time management skills, ensuring high-quality results while working independently.
• Public sector experience highly desirable, with a comprehensive understanding of government processes, regulations, and stakeholder engagement.

About Us

Our Values - Professionalism, Respect, Integrity, Transparency, and Collaboration - represent the standards of behaviour we uphold and guide how we work at the CAA. We embrace diversity and are committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contributions. We recognise that our people drive our success.

Apply directly by completing the online application form and submit your CV and Cover Letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz

Applications close: Tuesday 27th May 2025.