Aftersales Executive

iMotors (formally Inishowen motors) is Donegal’s number 1 Kia and Nissan dealer.

With an award-winning sales staff & aftersales department, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Job Description:

iMotors is rapidly expanding and looking for top calibre candidates to join its winning team. We are currently seeking to recruit a After sales executive to join our dynamic, growing team.

Looking to shift your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

Create Appointments:

• Develop an understanding of customer requirements and preferences
• Handle all incoming service enquiries, book appointments and schedule work
• Arrange drivers for delivery and collection or courtesy cars (where required)
• Create quotes to provide an indication of cost for repair or service maintenance work
• Cover holidays in both branches for warranty, parts and service advisors

Preparation:

• Ensure courtesy vehicles are clean and fuelled
• Print repair orders and job cards (including health checks etc, service sheets)
• Ensure all parts are pre-picked at least the day before the scheduled service

Service:

• Complete vehicle health check for each vehicle being serviced and provide a quotation for any additional work that is identified
• Manage warranty claims
• Contact customer for agreement on any additional work that is discovered during the service
• Update the customer on progress via telephone
• Ensure work completed matches job card and prepare invoice
• Explain the invoice and provide a detailed explanation of work carried and build value
• Ensure that outstanding payments are collected from the customer
• Handover the vehicle to the customer

Parts

Cover holidays in both branches

Order parts for warranty repairs and service parts

Data Capture:

• Check customers contact details on every visit and update the database accordingly
• Ensure that the next service dates are correct

Building Customer Relationship and Deliver Customer Experience:

• Be enthusiastic about the brand products and services we offer
• Display a personal commitment to go beyond customers' expectations
• Work as an effective team player and take on additional tasks to help others
• Stay calm and organised at busy times
• See things from the customer's point of view; display patience and understanding
• Respond to requests quickly, accurately, and pleasantly

Role Requirements:

Excellent Communication Skills

• Develop natural conversation to build rapport, trust and credibility
• Use advanced questioning techniques and active listening to build understanding of customer needs and motivations
• Present products and services enthusiastically and with conviction
• Handle objections effectively, without complacency or aggression

Selling

• Use customer records and data to personalise the customer's experience and build the relationship
• Link features and benefits to the customer's needs for additional work identified and services offered
• Explain complex technical information in a way that can be understood by the customer
• Guide customer to the right choice for them

Other

• Previous customer service experience is desired.
• Full, clean driving licence.
• Strong knowledge of computers and CRM systems

Job Types: Full-time

Job Type: Full-time

Pay: €28,000.00-€35,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Company events
• Company pension
• Employee discount

Schedule:

• Day shift
• Holidays

Ability to commute/relocate:

• Letterkenny, CO. Donegal: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer facing role: 1 year (required)

Language:

• English (required)

Work Location: In person