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Agency Investigator

Posted on Oct. 23, 2025

  • Utica, United States of America
  • No Salary information.
  • Full Time

Agency Investigator job opportunity

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Ready for a life-changing career where every day brings new possibilities? The Arc Oneida-Lewis, a pioneer in championing individuals with disabilities, invites you to step into the role of an Agency Investigator!

ABOUT THE ROLE:

In this role one will be responsible for conducting investigations of alleged abuse, violations of rights and/or mistreatment of children and adults with intellectual disabilities; may also be required to assist in the investigation of matters related to compliance.


Responsibilities:

  • Promote and adhere to all elements of the Agency's CQL outcomes and Core Values and demonstrate knowledge and commitment to the Arc's Mission.
  • Ensure protection from abuse, neglect, mistreatment and exploitation in regard to the health, safety, comfort, and well-being for the people we support by adhering to all related policies.
  • Document and investigate matters related to reportable significant incidents, serious notable occurrences, and minor notable occurrences.
  • Ensure confidentiality throughout the investigation process while providing anonymity of complaints and protecting those who report from fear of retaliation
  • Maintain communication with the OPWDD Incident Management Unit (IMU) in regards to open investigations as needed. Serve as a liaison to the NYS Justice Center and OPWDD investigators during investigations.
  • Provide Incident Reporting, NYS Justice Center, and Investigation training to employees as part of agency orientation, annual refreshers or as needed and requested.
  • Serve in an on-call rotation with other members of the Corporate Compliance/Quality Assurance office to provide incident guidance and investigative coverage during non-business hours.
  • Participates in weekend, evening, and overnight unannounced site visits of residential facilities as assigned.


Qualifications:

  • Associate's Degree with two years of experience in the field of human services, criminal justice, social work or related field (Or)
  • NYS Licensed Registered Nurse
  • Knowledge and experience in §624 regulations, NYS Justice Center Regulations, and Jonathan's Law.
  • Knowledge and experience in the intellectual and developmental disabilities population
  • Valid NYS Driver's License

PAY & PERKS:

The salary for this position is $45,000 per year. Your journey toward making a difference begins here!

Additionally, we offer superb benefits and perks, including:

  • A comprehensive benefit package
  • Generous paid time off
  • Paid training

If you want a rewarding career with the ability to make a difference in the lives of people with disabilities, apply today!

WHAT SETS US APART:

Founded in 1954, The Arc, Oneida-Lewis Chapter is a premier human services agency in the healthcare field. Our agency was started by parents who envisioned a rich, full life for their children with disabilities, inclusive of their community. Many of those families still champion these efforts today. We employ 700 staff and support over 1,400 people throughout Oneida and Lewis Counties. We provide a full spectrum of educational, vocational, employment, residential, family support, guardianship, respite, recreational, and day habilitation for people with developmental disabilities and their families. We own and operate integrated businesses in our community, including our Progress Industries business enterprise, a leading supply chain partner for small and large companies regionally and nationally.

The Arc Oneida-Lewis, where making a meaningful impact is not just a job; it's a calling! As a premier provider of services, support, and advocacy for individuals with developmental, intellectual, or physical disabilities, we are dedicated to enriching lives and fostering inclusion. Our mission is clear: to provide a full spectrum of educational, vocational, employment, residential, family support, and a myriad of other services for people with developmental disabilities and their families.

Our employees thrive in an inclusive and positive work culture that values collaboration, empathy, and a commitment to making a difference. Joining our team means becoming part of a community that is not just about work but about building a supportive environment where everyone can flourish. More than a workplace-be part of a team dedicated to changing lives!

The Arc firmly believes in and subscribes to fair employment practices and opens its facilities to every qualified person. In all employment practices, and related decisions, we are committed to prohibiting discrimination on the basis of race, color, creed, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, predisposition or carrier status, military status, domestic violence victim status, non-job related conviction record, Vietnam-era or special disabled veteran status, or any other category protected by applicable law.


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