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Agency Relations Manager

Posted on Sept. 13, 2025

Brooklyn, United States of America
75000.0 - 105000.0 USD (yearly)

Full Time

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TECHNOLOGY & INNOVATION

Posted On: 09/13/2025

Full-Time

Location

BROOKLYN

No Exam Required

Department

CUSTOMER ENGAGEMENT

Salary Range:

$75,000.00 – $105,000.00

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Customer Engagement team is part of the Strategic Initiatives Division. The team works with agency CIOs and internally to assure that agencies are well supported by OTI and are best leveraging OTI services and support.

The successful candidate will serve as an Agency Relations Manager, reporting to the Client Engagement Director.
Responsibilities will include:

Provide client support to a portfolio of City agencies;
Function as single point of contact for agency CIOs for inquiries and escalations;
Meet with agency IT leadership on regular basis to discuss agency IT needs and review work-in-progress;
Manage OTI Tech Spend Review submissions: assure client agency submissions are adequately documented and detailed, facilitate with internal review teams, escalate delays as needed, and communicate with client agency.
Meet with agency business users on regular basis to understand business strategy and identify new opportunities for collaboration;
Maintain expertise on OTI services and products; offer advice and connect appropriate services to meet customer needs;
Support agency requests to OTI by summarizing and documenting requests, scheduling scoping conversations, keeping track of request status and engaging Directors as appropriate;
Perform special projects and initiatives as assigned.

SHIFT:
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

LOCATION:
Brooklyn, NY

TO APPLY:

Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID #735466

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

The successful candidate should possess the following: - 5 years of relevant client relationship management experience for a government or an IT services organization - Proven experience or demonstrated proficiency in the following areas: building trusted partnerships communicating business needs and the basics of technical solutions with ease. - IT business process analysis information or requirements gathering and understanding and communicating on technology delivery and solutions - Excellent oral and written communication and presentation skills - Strong collaboration and team building capabilities - Ability to work independently, interacting with project managers and service delivery leads and experience working with executive management, - Demonstrated experience working with both technical and non-technical staff. - Experience and comfort with Microsoft Office programs as well as MS Teams, ServiceNow and project management software - Familiarity with current and emerging technology trends.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID

735466

Title code

95710

Civil service title

IT PROJECT SPECIALIST

Title classification

Non-Competitive-5

Business title

Agency Relations Manager