Agent, Call Center

Position Type: Permanent, Full-time (37.5 hrs per week)
Shift type: days, evenings, weekends, statutory holidays
Training: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm
Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a Call Center Agent, you will be the first point-of-contact for travel agencies and consumers, responsible for embodying the Air Canada Vacations Quality Standards, and ensuring that we deliver on our common purpose of creating perfect vacations that stay with our customers!

RESPONSIBILITIES:

• Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
• Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
• Utilize selling and upselling techniques to close the sale of vacation package bookings: air, land, tourist activities and car rentals;
• Demonstrate professionalism at all times; on the phone, through email, as well as during team and supplier meetings;
• Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
• Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
• Ensure customers are informed of all relevant reservation details and products;
• Maintain a current and accurate knowledge of all our products, booking procedures and policies and applying this information through the booking process;
• Observe all procedures in making reservations and related activities;
• Perform other tasks as assigned by immediate superior.

KNOWLEDGE AND SKILLS REQUIRED:

• College diploma in Tourism or relevant work experience;
• Sales experience with the ability to recognize sales opportunities;
• Demonstrates initiative, adaptability, attention to detail, and good judgment;
• Bilingualism (English and French) and strong communication skills;
• Working proficiency of reservation systems (Ex: TTS), an asset.
• Available to work flexible schedules, evenings and weekends
• Available for a 6-12 week training program from Monday to Friday (may include evenings & weekend)

Why come work for Air Canada Vacations?

• Competitive Starting salary of $17/hour
• $1 Shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts
• Exciting Travel privileges and discounts after 6 months of service
• Eligible for an Annual Incentive Plan
• One-time incentive of $2,000, ($1,000 paid after 6 months, $500 paid after 9 months anf $500 paid after 12 months)
• Flexible Work Arrangements
• Job shadowing and opportunity for growth within the organization
• Comprehensive Group Health insurance
• Access to a Telemedicine platform with online medical consultations
• Company pension plan with employer match
• Employee Share Ownership Plan
• Tuition reimbursement of up to $5000 per year
• Wellness Reimbursement for expenses of up to $300 per year

And many more!
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service!