Ambulance Care Assistant

Who Are We?

At HTG-UK (Health Transportation Group UK), we are more than just a transport provider — we are a vital service for huge numbers of vulnerable patients across the UK. As one of the UK’s largest Non-Emergency Patient Transport (NEPTS) providers, we proudly serve the NHS, completing over 550,000 essential patient journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we lead the charge in delivering safe, caring, and high-quality patient transport services across the UK.

How can you contribute?

As an Ambulance Care Assistant based at our Norwich hub, you'll be helping vulnerable and medically eligible patients get to life-saving appointments, or return home safely after hospital stays.

You’ll work solo or as part of a two-person team, providing transport to patients from all walks of life, of all ages, shapes and sizes, with various mobility needs. With the comfort and care of our patients in your hands, you’ll deliver a vital service that impacts lives daily and have the ability to make a positive impact with every journey you take.

This role is a driving role, and will take you out and around the beautiful county of Dorset and beyond, on occasion, in our high-quality, modern fleet of ambulances. It is, therefore, a requirement of the role that you have a full UK driving license.

What’s In It For You?

* Competitive Salary – £23,400 per year, based on a 37.5-hour week
* Market-leading Pay – Regular overtime available at higher rates
* Fully Paid Training – Start with two weeks of training and enjoy ongoing mentorship
* Development Opportunities – Progress into management or emergency care roles

* Sick Pay & Support – Including contractual sick pay and our Employee Assistance Programme
* Fun & Engagement – Regular staff competitions and exciting prizes
* Refer a Friend Bonus – Earn £500 for each friend you bring on board!

About You

We’re looking for compassionate, caring, and reliable individuals who can make every patient feel comfortable and supported. You’ll need a friendly smile, a warm heart, and a passion for giving back to the community. This role will also require a good level of physical fitness, as you’ll help transfer and lift patients as required.

Our Commitment to Safer Recruitment

At HTG-UK, we take the safety and well-being of our patients seriously. As part of our safer recruitment process, all successful candidates will undergo thorough onboarding checks, including:

• Enhanced DBS (Disclosure and Barring Service) check
• Full right-to-work checks
• Employment and character reference checks
• Driving licence check to ensure full eligibility
• A medical check which can include Occupational Health referrals on occasion
• Training

These checks ensure that we recruit individuals who uphold the highest standards of safety and integrity in patient care. A criminal record will not necessarily be a barrier to employment but will be considered in line with our policies and commitment to patient safety.

Why Join Us?

At HTG-UK, every day is a chance to touch lives. If you’re passionate about people, love making a difference, and want to be part of a supportive team who values great patient care, and community, this is the job for you!

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

• Attending mandatory training on Safeguarding children and adults
• Making sure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhering to all relevant national and local policies, procedures, and professional codes
• Reporting any concerns to the appropriate authority

Job Types: Full-time, Permanent

Pay: Up to £23,400.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Overtime
• Weekend availability

Licence/Certification:

• UK Driving License (required)

Work authorisation:

• United Kingdom (required)

Location:

• Norwich., NR6 6ED (preferred)

Work Location: In person

Application deadline: 20/12/2024