Analyst, Transaction Banking, Client Services Team (1 Year Contract)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Summary:

• Respond to clients’ queries on our e-channels, cash and trade product services.

• Assist clients with account management and online transactions, transactions using upload function and/or online capture.

• Provide training and guidance on e-banking features and functionalities.

• Troubleshoot and resolve issues related to online banking (login, payment-related, account-related issues).

• Collaborate with internal teams to resolve technical issues.

• Maintain accurate records of clients’ interactions and issues resolution.

• Support client service managers in preparation of presentation materials for clients and internal reporting.

• Stay up-to-date with industry trends, security best practices, and regulatory requirements.

Job Responsibilities:

Strategic

• Support the execution of the division's strategy to embed MUFG Bank in the flow business of our clients.

Financial

• To provide client support in collaboration with sales team to meet the division's financial target.

Customer

• Deliver a high quality of service to internal and external clients to enhance the bank's reputation and meet customer's expectations.

• Support clients and act as the first level of support to their daily queries on matters relating to cash and trade products.

• Work in partnership with the other divisions to ensure that transactions are processed accurately and in a timely manner.

Other/ Control

• Develop knowledge of transaction banking products to provide the right level of support to clients and the wider departments.

• Ensure compliance with relevant regulations and limits.

• Maintain good working knowledge of industry trends, products, relevant laws and regulations.

• Adhere to all company policies / guidelines.

Job Requirements:

• Minimum Degree holder or Diploma holder with relevant working experience.

• Fresh graduates are welcome to apply.

• Basic computer operation knowledge and skills

• Good interpersonal skills to deal courteously and effectively with others.

• Strong Microsoft office skills

• Ability to work effectively in a fast-paced, dynamic environment.

• Details oriented

We regret to inform that only shortlisted applicants will be notified.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.