Application Analyst (D365)

Applications Analyst (Microsoft Dynamics 365)

Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.

If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.

The TEC's Information Directorate delivers a wide-ranging capital programme of work and needs an experienced Applications Analyst with a core portfolio of Dynamics 365. This role is on a fixed term basis for 6-months.

He angitūtanga: About the Role

Reporting to Team Leader Applications, this role is responsible for supporting and maintaining live applications. TEC uses a range of applications, and the Applications Analyst has expertise in at least one application and is able to provide secondary support to other applications. This specific role has a core portfolio of Microsoft Dynamics D365, D365 is the core customer relationship platform that TEC uses to store all communications with learners and tertiary service providers.

• Act as a subject matter expert on various business process applications and support the implementation of business and /or systems solutions.
• Provide guidance or training to users including enhanced levels of support following new/updated software releases.
• Capture user feedback for subsequent analysis to inform future application development.
• Helping the business to maintain D365 and implement any configuration requirements. Translating business requirements into system specific requirements for changes to production systems
• Taking responsibility for supporting those processes and systems once they have been successfully implemented.
• support the continuous improvement of the system to achieve the desired business outcomes.

This is a Wellington based role only due to anchor days in the office with the wider team.

He kōrero mōu: What we are looking for:

D365 is integrated with our telephony and digital messaging platform, Genesys Cloud. This role builds and maintains a strong link between the business of TEC and the required outcomes, through a sound understanding and capability of processes, data and technology. You will bring the following:

• A flexible and approachable nature and positive attitude to work
• Ability to work independently and without supervision
• Strong technical knowledge of Dynamics 365 Customer Engagement, including development of Plugin Assemblies, Web Resources and Dataverse Customisations
• The ability to configure Dynamics 365 CE to an intermediate to expert level including - form customisations, workflow, Power Automate, Power Apps.
• Proven experience in customer relationship systems (both Dynamics 365 and integrated phone solution)
• Strong problem solving communications skills with the ability to communicate well with a wide range of people

We can appreciate that not everyone will possess all of these technical skills, so we welcome applications where you may have some areas for development, provided you have the cultural fit to TEC's values.

TEC is committed to supporting and developing your existing skills to become fully competent in this role.

Ngā āhuatanga kei a mātou: What's in it for you

• Three additional (TEC Days) leave days
• A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.
• A motivated and supportive manager, keen to make the most of your skill set
• Reduced premiums through our Health Insurance Group Scheme
• A focus on Career development and internal opportunities

The salary range for this position starts from $90,956 up to $107,007 + 3% KiwiSaver depending on demonstrable skills and experience.

Me pēhea te tuku tono: How to Apply

To view the job description and/or apply for the role, please click Apply For This Job or visit the TEC Careers Portal.

If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application.

The closing date for this role is 5:00pm 01 December 2024. For more information or if you have any questions, please contact hr@tec.govt.nz.

Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.

Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application