Application Support Engineer

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NUACOM is an Irish company established in 2009 and is quickly becoming the leading B2B Cloud Business Phone System provider in Ireland. The vision of the company is to leverage the latest technologies to build amazing live communication tools for businesses around the world.

High demand for our services is driving our current growth and we are looking for ambitious and talented people to join our team.

We are seeking an experienced Application Support Engineer to provide exceptional support to NUACOM’s customers. This role requires a proactive, customer-focused individual with a strong technical background in VoIP systems, cloud telephony, or business communications. The ideal candidate will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

Job Description

In this role you will be mainly required to perform the following duties:

• Provide first-line support for NUACOM’s VoIP and cloud communication services.
• Respond to customer inquiries via email, phone, and chat, ensuring timely and effective resolutions.
• Troubleshoot technical issues related to VoIP setups, integrations, and network configurations.
• Escalate complex issues to next level when necessary while maintaining ownership of customer interactions.
• Assist customers with integrations into their CRM, helpdesk, or collaboration platforms (e.g., HubSpot, Microsoft Teams, Salesforce, Zoho).
• Engage with the end-user in a professional and empathetic manner and lead to the issue resolution
• Continuously learn the product and contribute to the knowledge base.
• Responsible for number porting

Job Requirements

Must have:

• Excellent verbal and written skills (English).
• Work experience with support or development for: B2B telecom, SaaS, hosted or on-premise phone systems (PBX), VoIP, UCaaS, SIP or WebRTC Protocols.
• CCNA certified
• Familiarity with troubleshooting network-related issues (e.g., latency, jitter, firewalls, and NAT settings).
• Experience with structure cabling
• PC and Internet skills should be at "Advanced User Level".
• Diploma or reputable Certification in Computer Sciences.
• Ability to work independently while collaborating effectively with a remote team

What we offer

• Great work conditions. Well located office in a modern building in Maynooth off the M4, away from the traffic.
• Career growth, upskill training and study support.
• Fair remuneration and year-end rewards.
• Private medical insurance scheme.
• Company social events.

Job Types: Full-time, Permanent

Pay: €30,000.00-€35,000.00 per year

Benefits:

• Additional leave
• Company events
• Flexitime
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Application question(s):

• Are you CCNA certified?

Experience:

• Network support: 1 year (preferred)
• Cabling: 1 year (preferred)

Work Location: In person