Application Support Engineer (L2 Support)

At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises.

Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.

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Role Overview

We are seeking an Application Support Engineer with expertise in Microsoft Power Platform and Azure technologies to provide Level 2 production support, troubleshoot complex application issues, and implement low-to-medium complexity enhancements.

Key Responsibilities

• Investigate and resolve complex application and integration issues.
  
• Perform root cause analysis across Power Apps, Power Pages, Dataverse, Azure Functions, APIs, and third-party integrations.
  
• Troubleshoot workflow failures, business rule issues, and performance bottlenecks.
  
• Implement configuration changes and minor code enhancements.
  
• Support application deployments, environment management, and controlled data fixes.
  
• Collaborate with infrastructure, security, business, and vendor teams.
  
• Create and maintain knowledge base articles, runbooks, and support documentation.
  
• Identify recurring issues and recommend preventive measures.

Required Technical Skills

• Microsoft Power Apps
  
• Power Pages
  
• Power Automate
  
• Dataverse
  
• Azure Functions
  
• REST API Integrations
  
• Power Fx
  
• Application Troubleshooting & Root Cause Analysis

Preferred Skills

• SQL Server
  
• Azure Monitoring/Application Insights
  
• ITIL Change & Incident Management
  
• Experience supporting enterprise or business-critical applications

Qualifications

• Bachelor's degree in Computer Science, IT, or related discipline.
  
• 4+ years of experience in Application Support, Production Support, or Technical Operations.

NOTE- ROTATIONAL SHIFT

Requirements

A candidate should ideally have all 8 core technical skills:

• ✅ Power Apps
  
• ✅ Power Pages
  
• ✅ Power Automate
  
• ✅ Dataverse
  
• ✅ Azure Functions
  
• ✅ REST API Integrations
  
• ✅ Power Fx
  
• ✅ Application Troubleshooting + RCA

And additionally:

• ✅ 4+ years Application/Production Support experience
  
• ✅ L2 production support experience
  
• ✅ Complex issue investigation and resolution
  
• ✅ Workflow/integration troubleshooting
  
• ✅ Production deployment/environment support
  
• ✅ Configuration changes/minor enhancements
  
• ✅ Controlled production data fixes
  
• ✅ Good stakeholder communication
  

Recruiter Screening Priority

Tier 1 – Non-negotiable

Tier 2 – Strongly Preferred

Tier 3 – Supporting Skills

Important Profile Filtering Rule

Do not shortlist a candidate only because they are a Power Platform Developer.

The profile should demonstrate production/application support responsibilities, such as:

• Production incident troubleshooting
  
• L2 support
  
• RCA
  
• Power Automate flow failures
  
• Power Apps/Power Pages issues
  
• Dataverse issues
  
• API/integration failures
  
• Azure Function troubleshooting
  
• Monitoring/log analysis
  
• Production deployments
  
• Defect fixes and minor enhancements