Applications Support Engineer - Associate

JOB DESCRIPTION

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III – Application Support at JPMorgan Chase within the Transfer Agency team, you will serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Create secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Identify hidden problems and patterns in data proactively
• Use insights to drive improvements to coding hygiene and system architecture
• Contribute to software engineering communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification on relevant job skill concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages such as Python, Java/Spring Boot, and .Net
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Software and infrastructure engineering skills to run, maintain and improve service / product against established Service Level Objectives: availability, performance, change management, capacity management and improvement of monitoring and diagnostic platforms.
• Hands on experience with production support and SRE e.g. Managing and troubleshooting production issues and incidents
• SRE mindset to identify and reduce TOIL using effective automation
• Intermediate troubleshooting skills using Linux, Windows and AWS Platforms
• Knowledge of one or more production monitoring tools (Geneos, Cloudwatch, Grafana, Dynatrace etc.)
• Effective verbal and written communication skills

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.