Aps6 Operations And Quality Officer

Overview of the Team

Risk and Analysis Team is the first line of Comcare’s management of regulation of health and safety for the jurisdiction. The team provides a nationally integrated Notification, Helpdesk and Intelligence capability designed to support the Regulatory Operations Group (ROG) in its delivery of targeted, risk-based regulation.

Risk and Analysis Team is a geographically dispersed team, consisting of two sub-units: “Operations” and “Intelligence and Data”.

Risk and Analysis, Operations Unit, is primarily responsible for the management and initial assessment of Work, Health and Safety (WHS) incident and hazard notifications and the operation of the WHS Helpdesk for the Comcare jurisdiction. The team also delivers a range of statutory authorisation, approval and licensing services.

Risk and Analysis, Intelligence and Data Unit, supports ROG in the delivery of targeted, risk based regulatory activities through reporting and analysis of WHS data, responding to internal information requests and providing proactive and reactive intelligence to inform Comcare’s regulatory activity.

Overview of the Role

The Operations & Quality Officer will:

• Manage the delivery of accurate processing and intelligence-led analysis for Incident Notifications, Hazard Notifications and WHS Concerns in accordance with the Work Health and Safety Act 2011 (Cth) (WHS Act) and Work Health and Safety Regulations 2011 (Cth) (WHS Regulations).
• Manage the delivery of the WHS Helpdesk to ensure accurate and consistent guidance and general information is provided to the Commonwealth WHS jurisdiction.
• Manage the delivery of authorisation and licensing activities under the WHS Act and WHS Regulations, including high risk work, plant, hazardous chemicals, construction induction cards and authorising the use of carcinogens in the workplace.
• Analyse programs, services, intelligence and risk in order to provide complex business intelligence and advice to internal stakeholders.
• Manage and implement a quality assurance program to ensure a practice of continuous improvement
• Provide feedback and performance summaries to the leadership group on the progress of team members.
• Undertake the quality assurance of business processes in relation to WHS incident notifications and helpdesk enquiries.
• Participate in calls that are recorded and used for purposes of quality assurance and ongoing training and development.
• Contribute to the leadership of the team and continuous refinement of business plans and objectives; and provide operational supervision to staff including scheduling and leave approval.

Desirable Qualifications and Experience

• Certificate IV in Work Health and Safety and/or similar experience

Eligibility and Specific Conditions of Employment

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au

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