Assistant manager, grocery retail

Purpose of the role

• The assistant manager supports the store manager in the daily management of the store. In the absence of the store manager, they act as their deputy
• The assistant manager participates in operational work, although the main focus is on organising tasks and managing staff
• The assistant manager plays a key role as an active communicator both towards the team and the store manager
• The assistant manager is proficient in the same tasks as a salesperson and responsible salesperson

Key responsibilities and main objectives | What is the role responsible for? What needs to be achieved?

Personnel

• Onboards, guides and coaches staff, provides feedback and addresses issues
• Maintains and develops team competence
• Supports their supervisor in shift planning, allocation of working hours, and implementation of changes to plans, such as changes due to sudden absences
• Manages tasks in order of priority and leads the team in daily operations towards scorecard targets
• Maintains a positive working atmosphere and acts as an active communicator
• Takes responsibility for occupational safety and ergonomics in accordance with their role

Customers

• Supports the store manager in ensuring high-quality customer service and customer satisfaction
• Together with the store manager, ensures that the store delivers on customer promises, including greeting, cleanliness, availability, freshness, and smooth service
• Manages the processing of customer feedback and requests
• Understands the fundamentals of co-op membership and the cooperative business model and can communicate them to others
• Works a variety of shifts within the store’s opening hours

Process

• Has a strong understanding of the processes and operating models of their unit/department and can proactively respond to changes together with the store manager
• Ensures the proper commercial presentation of the store together with the team, including seasonal changes, displays and campaigns
• Uses systems and ensures system competence within the team
• Ensures targets are achieved together with the store manager
• Supports the manager in ensuring that shift rosters and task cards are up to date and that feedback and development ideas are processed

Finance

• Understands the store’s key performance indicators and targets and works in a results-driven manner
• Monitors sales indicators, wastage and availability, utilises reports, and reacts to deviations
• Leads work related to wastage management and availability and aims to identify and minimise unexplained wastage
• Understands the importance of the proper allocation of working time and monitors the utilisation of working hours
• Understands the importance of cost control