Assistant Branch Manager

ASSISTANT MANAGER – Manor West Retail Park, Tralee,

At Pat McDonnell Paints, we strive to always provide Exceptional Customer Service – through offering a wide range of quality products and services, but ultimately, through our people.

WOULD YOU LIKE TO JOIN US? WITH 10 BRANCHES NOW OPEN NATIONWIDE IT IS AN EXCITING TIME TO JOIN US AT PAT MCDONNELL PAINTS.

We are currently recruiting for an ASSISTANT MANAGER to join the team in our Tralee branch.

If you are interested in a career with customer focus at its heart, an opportunity for learning and having a little fun along the way, then this might be the role for you.

Reporting to the Branch Manager, the Assistant Manager will assist in leading and co-ordinating the day-to-day activities for the store. You will work very closely with the Branch Manager to lead by example, inspiring the team to deliver the best service to our customers and to contribute to our culture of friendliness, respect and dedication to the team.

KEY RESPONSIBILITIES

• Ability to consistently deliver great customer experiences — no matter what the situation.
• Support and work alongside the Branch Manager in ensuring the store reaches and maintains standards.
• Deputise for the Branch Manager in his/her absence, assuming full responsibility for the day to day.
• Drive effective communications within the store and ensuring timely and consistent communications.
• Assist with and deliver in-store promotional activities, ensuring merchandise is displayed in a commercial manner designed to maximise its potential.
• Ensure compliance with statutory and company regulations and policies, including Health & Safety.
• Assisting with the management of the team, ensuring all team members are trained in and demonstrating the Pat McDonnell Customer Ethos.
• Manage operational items, e.g. Rosters, Holidays, Tills and Stock Control.

PROVEN EXPERIENCE AND SKILLS IN THE FOLLOWING AREAS

• Previous experience as an Assistant Manager in a fast-paced retail environment.t
• Excellent customer service skills and a commitment to building relationships with the customers, team and key stakeholders.
• To offer and deliver best in class advice and product knowledge to all customers.
• To drive sales within the branch by promoting the products and services in the shop.
• Strong people skills and an aptitude for problem solving.
• Excellent Communication skills with demonstrated ability to give and receive feedback, both positively and constructively, in a timely manner, especially in relation to Performance; Uniforms; Timekeeping and overall adherence to policy & procedural items.
• Ability to prioritise and multitask and work autonomously.
• Outstanding interpersonal skills that visibly demonstrates and role models professionalism to customers and colleagues
• Strong attention to detail
• Demonstrated commercial awareness.
• IT Savvy, with proficiency in Microsoft Office packages and retail management systems.
• Strong numerical, organizational and analytical skills
• Must be available to work flexible hours including weekdays and weekends.

EXPERIENCE/EDUCATION/TRAINING

· 5+ years’ experience in a retail supervisory/management role with a proven track record, preferably within a Paint/DIY/Hardware or similar environment.

· A Retail Management Qualification is desirable.

WHAT WE CAN OFFER YOU

• A positive and respectful work environment.
• A place in a friendly and supportive team.
• Extensive training.
• Competitive Salary.
• 23 days Annual Leave per annum pro rata.
• 2 days additional leave given for the Christmas break.
• Bike to Work Scheme.
• Maternity & Paternity Leave top up.
• Parent Leave top up.
• Generous Sick Pay Policy

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift

Ability to commute/relocate:

• Tralee, Co.Kerry: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail supervisory: 5 years (required)

Language:

• Fluent English (required)

Licence/Certification:

• drivers licence (preferred)

Work Location: In person