Assistant Conference & Banqueting Manager

Ballymascanlon Hotel & Golf Resort is currently recruiting for experienced Assistant Conference & Banqueting Manager to join the Team.

The Ballymascanlon House is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

The Assistant Conference & Banqueting Manager is an exciting role that aims to ensure all our guests have a wonderful experience and enjoy excellent service.

About The Role

Responsibilities:

Reporting to the C&B Manager

• Conceptualise and plan events according to client objectives, including setting timelines, budgets, and deliverables.
• Work closely with clients to understand their needs and preferences, helping them determine the event's objectives, theme, venue, and budget.
• Serve as a primary point of contact for the Bride and Groom on their wedding day, ensuring a welcoming experience and that every detail runs seamlessly, providing exceptional care and attention to create a memorable experience.
• Vendor Management: Select and manage relationships with vendors, negotiating contracts and ensuring compliance with event specifications.
• Coordinate with various service providers such as caterers, decorators, and audio-visual technicians to ensure all elements of the event are in place.
• Logistics Management: Oversee logistics related to venue setup, seating arrangements, and technical requirements.
• Manage transportation, accommodation, and catering arrangements, addressing any issues that may arise during the event.
• Client and Guest Relations: Maintain continuous communication with clients to ensure their requirements are met and manage guest interactions before, during, and after the event.
• Conduct detailed consultations with clients to align their vision with practical event planning strategies.
• Post-Event Evaluation: Conduct debriefing sessions and provide reports on the event's success, including feedback from clients and attendees.
• Strong organisational and time management skills are required to handle multiple tasks simultaneously.
• Excellent communication skills to liaise with clients, vendors, and staff.
• Problem-solving abilities to address any issues that arise during events.
• Optimise all hotel service procedures to achieve audit standards.
• Ensure an organised order of work is in place in all areas and that appropriate service systems are in use.
• Manage all SOPs in areas with regard to implementation and updating.
• Always ensure a high level of hygiene throughout the Hotel, with a strict cleaning schedule in operation within your departments.
• To ensure all equipment and furniture in the Hotel is maintained.
• To be fully aware of all policies as detailed in the Employee Guidebook and HR Protocol for Managers.
• To report for duty clean and tidy, wearing the correct uniform to Company standard and ensure a high standard of personal hygiene.
• To participate in all training programmes that are scheduled for you and your team.
• Attend Management meetings as requested.
• As a member of the Management Team, you must be willing to carry out duties outside of your specific job if called upon to do so; this includes covering Duty Management shifts weekly if required.
• To work towards achieving high hotel inspection results from relevant bodies.
• Prepare for and monitor audit visits and criteria.

Customer Service:

• To plan, organise, control, and review all C&B service and systems to provide the best possible service to guests.
• To take an active role in dealing with and following up on all complaint letters/ emails relating to C&B in a timely and efficient manner.
• To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to C&B Manager/ General Manager if necessary.

Financial:

• To maximise revenue through the encouragement of up selling and cross selling.
• To manage M&E wages on a weekly basis in all areas thus ensuring they are in line with budgeted wage percentage and to take appropriate action where forecast is above budget.

People Management:

• To assist Human Resources to ensure that all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction.
• To carry out job chats, 1-2-1’s and performance appraisals with the team.
• To inform the HR Manager of any issues relating to staff and be involved in disciplinary procedures where necessary.
• To ensure that all departmental personnel adhere to the clock in & clock out procedures on a daily basis.

Health & Safety

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
• To keep work areas tidy and safe and report any hazard, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and the location of first aid box.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
• To participate in all Health and Safety training scheduled for you and your team.
• To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.

Employee Benefits:

• Meals on duty
• Refer a Friend Program
• Employee Assistance Program
• Employee Recognition Awards
• Team Member Accommodation & F&B discounts in Windward Management properties
• Complimentary parking

References:

• All employment offers made are subject to a valid work permit and us receiving a satisfactory reference

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as an Assistant C&B Manager!

Required Criteria

• Previous experience working in a Food & Beverage environment i.e. hotel, restaurant, bar

Skills Needed

Banqueting Skills, Exceptional Customer Service Skills

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed