Assistant Front Of House Manager

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We currently are recruiting an Assistant Front of House Manager to join our team at Carton House.

Key Responsibilities:

• Support the Front of House Manager in the daily operation of the front office, ensuring seamless service delivery.
• Deliver consistently exceptional 5 star service, handling guest feedback and resolving issues professionally.
• Supervise, motivate and support the front of house team.
• Oversee arrivals, departures, room allocation and billing process using OPERA
• Liaise effectively with housekeeping, reservations and other departments to ensure operational efficiency.
• Assist with staff training, scheduling and performance management.
• Ensure compliance with brand standards and company procedures.
• Support revenue optimisation through upselling and accurate financial procedures.

The successful candidate will have:

• Minimum of 2 years previous experience in a similar role in a 4 or 5 star property.
• Previous experience of OPERA is strongly preferred.
• Strong command of the English language.
• Highly organized with excellent communication skills.
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Exceptional guest service and problem-solving abilities.
• Well-organized and detail-oriented with the ability to multitask.

Why work for Carton House, a Fairmont managed hotel?

• To be part of Accor's large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Refer a Friend bonus of €250.
• Learning and development opportunities.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers