Assistant Front Office Manager

We are now welcoming applications for an Assistant Front Office Manager to lead the team at our Radisson Blu Hotel Athlone, part of The iNUA Hotel Collection.

As the Assistant Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of front desk agents and support colleagues to maintain high standards of guest satisfaction, efficiency, and professionalism.

Key Responsibilities:

• Assist the Front Office Manager in overseeing daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Provide guidance and support to front desk agents, ensuring they deliver exceptional customer service and adhere to hotel policies and procedures.
• Handle guest escalations and resolve any issues or complaints in a timely and effective manner.
• Supervise and coordinate the training of front desk staff to ensure they are equipped with the necessary skills and knowledge to perform their duties efficiently.
• Monitor room inventory and work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy.
• Assist in the development and implementation of front office policies, procedures, and operational systems to optimize efficiency and guest satisfaction.
• Conduct regular audits of front desk operations to identify areas for improvement and implement corrective measures as needed.
• Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure seamless communication and coordination of guest services.
• Assist with administrative tasks, such as scheduling, payroll, and budget management, as required by the Front Office Manager.
• Stay informed about industry trends, technologies, and best practices in front-office management and hospitality services.

Qualifications:

• Previous experience in a supervisory role within a hotel front office department.
• Proven ability to lead and motivate a team to achieve goals and deliver exceptional customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organisational and multitasking abilities, with attention to detail.
• A bachelor's degree in hospitality management, business administration, or a related field is preferred.

Benefits:

• Competitive salary commensurate with experience.
• Development & growth opportunities
• Health Insurance and Pension contributions.
• Complimentary access to leisure & gym facilities
• Pension Scheme
• Health Insurance Scheme with LAYA Healthcare
• Colleague of Month
• Colleague Assistance Programme
• Discounted rates on Food and Room rates in all iNua properties around Ireland
• Diverse, fun & flexible work environment
• Colleagues discounts on hotel stays and dining services.
• Opportunities for career advancement and professional development.

Join our team at The iNUA Hotel Collection and be a part of creating memorable experiences for our guests while advancing your career in the hospitality industry.

Apply now to embark on a rewarding journey with us!