Assistant Manager

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We are seeking an enthusiastic, hard-working assistant manager to join our team at our café, Alto. We have ambitious plans for growth so we're looking for someone who is inspired and energized by a challenge, and who can contribute to the development and growth of our café.

We are a very busy location and focus creating a personable experience for our customers and place an emphasis on serving consistently excellent speciality drinks and foods. This is all underpinned by our hard-working teams, our attention to detail, and making use of the best equipment available in the industry.

Specific experience in a management role is desired. A full driving license is also an advantage.

In return, we'll offer you an attractive salary, continued professional development and support, plenty of room to grow in the role, and a fun and lively working environment.

The assistant manager works closely with the Store Manager to ensure the following:

• Manage the day-to-day operations of the coffee shop
• Supervise, direct, counsel and assist all baristas, including recruitment, training and continuing education, discipline and commendation
• Management of front of house: customer service, preparation and presentation of beverages and information, operational procedures, merchandising
• Greet all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favourite drinks and food items
• Maintain efficient, friendly service standards and demonstrate such standards when training other team members
• Improve systems and processes within the coffee shop.

Additional responsibilities include:

• Proactively train staff to maintain and uphold all company and café policies
• Actively work towards creating a personable café experience through customer service, beverage preparation and presentation, in-store marketing, and upkeep of the physical space
• Handle customer complaints with professionalism and tact.

QUALIFICATIONS / EXPERIENCE

• Love and knowledge of good customer service
• Excellent communication and teaching skills
• Ability to keep a calm, mature, professional demeanour when needed
• Excellent time management and organisational skills with an ability to self-direct when necessary
• High level of organization and detail orientated

Job Type: Full-time

Pay: €16.00-€18.00 per hour

Benefits:

• Employee discount
• Flexitime
• Store discount
• Work from home

Experience:

• Hospitality Management: 1 year (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: In person