Assistant Manager- Insurance

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In partnership with our client we are seeking a highly organised and proactive Assistant Manager to support the Personal and Commercial Insurance Lines Manager in overseeing the operations of a busy general brokerage in Donegal Town. This role is offered on a permanent basis due to ongoing business growth.

This is a full-time, office-based role (Monday to Friday, 9:00 AM – 5:00 PM). The successful candidate will play a key role in ensuring smooth day-to-day operations, supporting the team, and maintaining exceptional service standards.

Key Responsibilities

• Assist the Manager in the daily running of Personal and Commercial Insurance departments.
• Monitor and manage incoming referrals and emails—recording, assigning, and ensuring timely follow-up.
• Allocate work to team members.
• Maintain accurate data and statistics, providing regular reports to management and relevant teams.
• Ensure consistent coverage of phones and front desk to uphold service quality.
• Generate and distribute reports to monitor workload and performance effectively.
• Act as a point of contact for staff, offering guidance and resolving queries.
• Support onboarding and training of new team members, ensuring smooth integration.
• Cover for other managers during periods of absence as required.
• Keep documentation (including booklets and IPIDs) up to date and accurate.
• Prepare and share files for insurer audit requests.

Skills & Attributes

• Experience in Commercial and Household Insurance preferred; Motor Insurance experience also considered.
• Strong organisational and multitasking skills.
• Previous experience in a brokerage environment at team leadership or management level is desirable but not essential.
• Excellent communication and interpersonal abilities.
• High attention to detail and accuracy in record-keeping and reporting.
• Ability to supervise, train, and motivate team members.
• Problem-solving mindset with a proactive approach.
• APA, CIP, Grandfathered in Insurance, or working towards CIP qualification.
• Minimum of 5 years’ experience in Insurance.

Job Types: Full-time, Permanent

Application question(s):

• Do you have a minimum of 5 years Insurance experience?
• Have you completed your APA/CIP in insurance?

Work Location: In person