Assistant Manager - Operations/Sales

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Location: Port Hope, ON: Full-Time | Saturday availability required

About Us:
Artisan Aesthetics is a growing, client-focused medical aesthetics clinic known for offering cutting-edge treatments, luxury service, and exceptional results. With locations in Ajax and Port Hope, our team of skilled professionals is committed to helping clients feel confident and cared for in every interaction.

We are currently looking for a Assistant Manager/Sales Lead to join our team, someone who thrives in a fast-paced environment, has a passion for aesthetics, and knows how to lead with professionalism and warmth.

About the Role:

This is a dynamic, multi-functional role that combines clinic management, client care, front desk leadership, and sales. The right candidate will be highly organized, confident in client-facing consultations, and experienced in hitting sales targets. This person will also assist in training and coaching front desk staff, nurses, and medical aestheticians, while ensuring daily clinic operations run smoothly.

Key Responsibilities:

Clinic & Front Desk Operations

• Oversee and execute daily front desk tasks including scheduling, client communications, and payment processing
• Ensure the clinic is fully prepared each day — stocked, sanitized, and running efficiently
• Support and uphold clinic policies and protocols
• Lead and coach staff to maintain exceptional client service and operational flow

Client Consultations & Sales

• Conduct in-depth consultations with new and existing clients, creating tailored treatment plans
• Educate clients on services, packages, skincare, and promote ongoing care plans
• Actively work toward monthly clinic sales targets through upsells and cross-promotions
• Build strong client relationships and support retention strategies

Staff Support & Leadership

• Help onboard and train new team members across roles
• Coach and support team members on sales techniques and client experience
• Collaborate with the Clinic Director to identify process improvements and staff development opportunities

You Are:

• A self-starter with strong organizational and multitasking skills
• Experienced in aesthetic or luxury retail sales, with a proven track record of meeting or exceeding targets
• Confident in conducting consultations, creating treatment plans, and converting leads into sales
• A natural leader and team player who uplifts others and brings positive energy to the team
• Passionate about skincare, beauty, and wellness — with a genuine interest in medical aesthetics
• Able to work independently, while being flexible and adaptable to business needs
• Comfortable working Saturdays (mandatory)

Qualifications:

• Minimum 2 years in a client-facing, sales-focused role (preferably in aesthetics, med spa, or luxury retail)
• Prior experience in clinic operations or front desk coordination
• Strong communication and interpersonal skills
• Familiarity with Zenoti or similar clinic management software is an asset
• Must be available to work Saturdays and occasionally travel between Ajax and Port Hope

What We Offer:

• A fast-growing, supportive, and professional environment
• Competitive compensation based on experience
• Performance bonuses & staff incentives
• Staff discounts on services and products
• Ongoing training and career development
• Opportunity to grow with an expanding brand

Job Types: Full-time, Permanent

Pay: $24.00-$25.00 per hour

Expected hours: 35 – 40 per week

Additional pay:

• Commission pay

Benefits:

• Company events
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Location:

• Port Hope, ON (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person

Application deadline: 2025-07-14
Expected start date: 2025-07-08