Assistant Manager - Residential Services Maryknoll

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Introduction:
Located 10 minutes from Pakenham on a 40-acre property with beautiful, serene landscapes
Full-time, permanent position working approx. Monday to Friday 9am to 5pm.
Generous Salary packaging to enhance your take-home income.

Windana provides connected services for more people in need.

We provide services across Victoria for adults and young people experiencing alcohol and other drug harms, family violence, mental health challenges and social disadvantage.

Our Model of Care puts clients at the centre of what we do to create positive change in people's lives. We work with families, communities and other organisations to deliver trauma informed, equitable, culturally safe and integrated services based on evidence and practice wisdom.

By intervening early and creating purposeful partnerships, we help clients achieve improved outcomes while reducing demand on acute services. And we are influencing policy, practice and research to help shape better systems for clients. Together, we influence the broader system for a more positive and connected future.

Is this your next career opportunity?

Directly accountable to the Site Manager & Head of Residential Services, the Assistant Manager Maryknoll supports day-to-day operations of the Therapeutic Community and will provide clinical expertise, supervision and support to team members and residents.

This role will ensure staffing coverage is maintained across all shifts and ensure the site has capacity to support clients and operate a safe quality service to all clients.

This role aims to identify areas for clinical improvement, capacity building and staff development and act as a second for the Site Manager in their absence.

Collaborate with the Site Manager and Head of Residential Services in the operational execution of action plans derived from the organisation's strategic plan across their team or area, achieving program-level targets.
Provide continuous oversite and review of the collaborative service model, operational procedures, systems and processes to support high quality delivery of services.
Assess the goals of multiple specialised teams within a program or area, optimising their collective efforts to achieve program-level targets.
Support team-level recruitment and onboarding strategies, ensuring they select and onboard capable and diverse talent, in line with the program and organisational goals.
Support staff within their performance across domains including clinical practice, professional conduct and professional development including ensuring supervision and annual performance review and development plans are undertaken with all staff.
Manage rostering and ensure accurate recording of staff hours worked and prepare timekeeping for each pay period.
Support Site Management in optimising resource allocation across the organisation.
Supports the delivery of effective treatment and interventions.
Drive the development of site policy related to client care and case management.
Contribute to organisation consideration of care planning and ensure service delivery is evidence based, and outcomes focussed.
Contribute to considerations and implementation of Trauma informed practice that is centred in each individuals’ care.

What we're looking for

Experience managing, supervising and leading teams to achieve strategic and operational outcomes, with an understanding on effective staff management strategies and practices.
High level of interpersonal and conflict resolution skills.
Excellent verbal and written communication skills both with an ability to communicate effectively to diverse group of people with complex needs with compassion.
Excellent time management skills with an ability to adapt and reprioritise as required based on the needs of the program and residents.
Advanced therapeutic skills with extensive knowledge experience in the drug and alcohol service system, including trauma-informed care and knowledge of principles of harm minimisation relating to illicit drug use.
Tertiary Qualifications in Health Science, Nursing, Social Work, Psychology or similar Qualifications in AOD and/or mental health.
Certificate IV in AOD or 4 AOD core competencies.
Ideally previous experience working within a Therapeutic Community or residential setting.

Join our team to contribute to our life-changing work.

Our people are integral to the work we do, and we pride ourselves on providing our team opportunities to contribute, grow and thrive:

Contribute to our meaningful work and values-based culture through:

• our Strategic Plan,
• our quality accreditation,
• Reconciliation Action Plan, and

Rainbow Tick accreditation.

Grow with professional and personal development, including:
40 hours of study leave each year
Support for qualifications, external training and up to $200 towards professional registrations
Career pathways through secondments and our Leadership Network
Regular supervision, goal-setting, and individual development plans

Thrive with benefits that support your wellbeing and work-life balance, including:

12 weeks paid parental leave from day one
15 days personal leave, compassionate, and gender affirmation leave
10 days cultural leave for First Nations employees (including 2 paid days)
Flexible working arrangements tailored to you
Generous salary packaging to increase your take-home pay
Retail perks and fitness discounts
Access to our wellbeing program, including discounted osteopathy treatments.
WWCC costs covered
Public holiday swap

Ready to join us?

Be quick! Applications will be reviewed as soon as they land on our desks so apply today if you're interested.

Windana is committed to child safety and a valid Working with Children Check and Police Check are required for this position.

Windana values and celebrates diversity and inclusion and is an equal employment opportunity employer. We encourage applicants of all backgrounds and life experience to apply. Our aim is to build a team that closely reflects the diversity of the people and communities we work with.